First Unlimited...the most convenient way to pay monthly for your bus ticket and save money!
Welcome to First Unlimited - a monthly subscription ticket delivered straight to your mobile. Your ticket will be automatically renewed taking away the hassle of repeat purchasing. What's more, you'll save money on the normal price of a monthly ticket bought on the First Bus App.
For a monthly payment, you’ll have unlimited travel all First Eastern Counties services in your chosen zone. After the initial card payment your monthly payment will be taken automatically by Direct Debit and a new First Unlimited mTicket will be automatically activated in your ticket wallet on the First Bus App, this month...next month...the month after...the month after that.
Benefits of First Unlimited
- Save money off your monthly bus ticket
- Unlimited travel in your chosen zone
- Hassle-free automatic monthly ticket renewal and delivery direct to your mobile phone
- No minimum contract period - cancel at any time
- You choose your own start date
- Totally secure monthly payment by direct debit
If you haven’t got the First Bus App already it’s free to download to your phone from the Apple App Store and Google Play, just click on the icons below.
There’s no minimum contract period and you can end your First Unlimited subscription at any time with 10 working days’ notice before your ticket renewal date, to allow us to so stop your Direct Debit payments. If you fail to give us enough notice you may be charged for the issuing of the subsequent month’s ticket. See full terms and conditions here.
Check out our First Unlimited monthly prices below and see how much you could save*...
Norwich zone - £76
Coastal zone - £85.50
Explorer zone - £95
Great Yarmouth or Lowestoft Town zones - £66.50
Excel zone - £90.25
Ipswich zone - £71.25
Suffolk Coastal zone - £85.50
Stowmarket zone - £76
Alde Valley or Felixstowe Town zone - £66.50
Ipswich Park & Ride - £55.10
Network ticket - £104.50
So sign up to First Unlimited the hassle-free way to pay for your bus travel!
Frequently Asked Questions...
You can sign up to First Unlimited on your local web page in the ticket prices section. Click here to go there straight away.
No. Tickets are only valid when accessed via our First Bus App so you will need to set up an account (there are no paper alternatives available). The First Bus App can be downloaded to your phone from the Apple App Store and Google Play. Please see our mTickets page to find out about the many benefits of using mTIckets on the First Bus App and see how it works.
Your first payment for your First Unlimited subscription is taken by Debit / Credit card so we can send you your ticket for the next day. This provides us enough time to process your application, but does not guarantee acceptance to the First Unlimited subscription scheme should the set-up of your Direct Debit subsequently fail.
There is no minimum subscription period. However to end your First Unlimited subscription you will need to give us at least 10 working days’ notice before your ticket renewal date to allow us to so stop your Direct Debit payments. If you fail to give us enough notice you may be charged for the issuing of the subsequent month’s ticket.
After the initial payment, your monthly Direct debit payment is taken two working days before your ticket renewal date each calendar month. You need to take into account weekends and bank holidays which are not counted as working days.
If your Direct Debit payment is unsuccessful we will make one further attempt to collect payment. If unsuccessful we will cancel your First Unlimited subscription – see Subscription Ticket Terms and Conditions for further information.
If you wish to cancel your First Unlimited subscription please contact us via our mTickets contact form »
Please provide your name, customer reference number, phone number and email address. You must give us at least ten working days’ notice of your intention to cancel your First Unlimited subscription agreement or you may be charged for the issuing of the subsequent month’s ticket.
Alternatively, you can contact your bank to cancel.