Lost Property
Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.
If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.
Travel Alerts
Southwell Road (Purple 37B & 39)
Due to speed bump replacement taking place on Southwell Road between Monday 22nd April & Wednesday 24th April our Purple Line 37B & 39 services will need to take a diversion route.
In both directions, these services will operate via Queens Road & Hall Road - omitting the stops at Langham Close & Mill Close. Passengers from these stops should use nearby alternatives where possible.
We apologise for any inconvenience these works may cause to your journey.
Yarmouth Road Lowestoft Service 1,101,X1
Yarmouth Road Lowestoft currently has ongoing Drainage and Carriageway Improvement works in place until June 24.
Due to the impact of the traffic delays that these works are having it may be necessary at some times to divert our Service 1, 101 & X1 services via Bentley Drive, Millenium Way and Oulton Road to safeguard our service and mitigate the delays to the wider Network.
We apologise for the inconvenience to your Journey and are working with national Highways to try and minimise delays as much as possible.
Heartsease Roundabout (Reds, 31 & 33)
As works on the Heartsease Roundabout TCF scheme have progressed, they are now in a position where a full closure of all arms of the roundabout will be required - as a result, the roundabout will be closed from Saturday 13th April to Friday 17th May continuously.
The table below details the diversions that each bus route will take, and a diagram of all services in the area is also attached. All services have been instructed to allow passengers to board/alight at stops on their diversion route.
Diversion route | |
---|---|
service 23/23A | In both directions, services will operate via Gurney Road directly. |
During daytimes, Monday to Saturday, a free shuttle service will be operated along Plumstead Road in a one-way loop returning via Gurney Road and Borrowdale Drive, allowing passengers to transfer to/from Service 23/23A at Bishopbridge. A temporary stop will be provided at the bottom of Ketts Hill to enable easy transfers. Timetable is attached at the bottom of this page. |
|
service 24/24B | In both directions, services will operate on Thorpe Road past the rail station, onto Yarmouth Road, Harvey Lane, Gordon Avenue, then Hillcrest Road to join normal route. |
service 24A | In both directions, services will operate on Thorpe Road past the rail station, onto Yarmouth Road, Harvey Lane, Gordon Avenue, then Pilling Road, Ring Road & Thunder Lane to join normal route |
service 31 | This service will operate via Thunder Lane, Woodside & Salhouse Road to join normal route |
service 33 | This service will continue its current diversion, via Gordon Avenue, Pilling Road, Ring Road & Thunder Lane to join normal route. |
Free shuttle bus timetable is attached below:
We apologise for any disruption that these unavoidable roadworks may cause to your journey.
Breckland Road (Red 23)
Due to works associated with the Transforming Cities scheme, Breckland Road will be closed between Tuesday 2nd April and Friday 7th June.
During this closure, services will instead be operating via Three Mile Lane with temporary stops provided for passengers to complete their journeys.
We apologise for any inconvenience caused by these works.
A47 Swaffham-Kings Lynn (Excel)
Due to a National Highways project taking place on the A47 between Swaffham & Kings Lynn, our services departing Norwich & Peterborough at 19:40 between Monday 26th February & Friday 24th May will be subject to a diversion route between Narborough & Kings Lynn on weeknights only.
In both diversions, services will be unable to serve any stops in Middleton & East Winch as buses will be operating via the B1153 & B1145 through Gayton.
We apologise for any inconvenience and delay these roadworks may cause to your journey.
Southtown Road Service 6,8,1,1A, X1, X11
Due to roadworks taking place Southtown Road will be closed between 20:30 & 06:00 Friday 26th April 2024
Service 6,8,1,A1,X1,X11 During this time, our buses will be unable to serve Alpha Road, Waveney Road, Rumbold Arms, Gordon Road, Anson Road, St Marys Church or Station Road bus stops in either direction and buses will be diverted via Pasteur Road, the A47 and William Adams Way in both directions
Passengers are advised to use the Southtown Road stop (near Haven Bridge) or Highfield Road/Ferry Side bus stops during the closure.
We apologise for any inconvenience these roadworks may cause to your journey.
Penzance Road, Kesgrave Service 66 & 66A
Penzance Road Kesgrave will be closed daily between 0930hrs & 1500hrs from Monday 15th April 2024 to Friday 3rd May 2024 to allow Suffolk County Council to carry out Footway Works.
Service 66 & 66A will be unable to traverse their normal route and will be diverted via Bell Lane and Main Road in both directions.
These works have had their dates changed twice, without notification to us, and we apologies for any inconvenience to your journey that the prior unnecessary diversion had.
Coast Road Corton Service 1 & 1A
The Coast Road Corton will be closed, outside Broadlands Holiday Camp, between Monday 15th April 2024 & Saturday 20th April 2024 for Suffolk County Council carriageway repairs.
Service 1 & 1A towards Lowestoft will therefore be diverted from Hopton Co Op Stop via the A47 then left Corton Long Lane, left Station Road, right the Street, right Corton Long Lane to line of route.
Same diversion in reverse.
We apologise for the inconvenience to your journey.
Lower Road Coddenham Service 116
Lower Road Coddenham will be closed between 0900hrs & 1500hrs Tuesday 16th April 2024 to allow Water Works to take place.
Service 116 will be diverted during this time via Stonewall Hill and Ipswich Road in both directions.
We apologies for the inconvenience to your journey
Grundisburgh Road Culpho Service 70 & 70A
Grundisburgh Road Culpho has been closed for Emergency Carriageway Works until Friday 19th April 2024
The Route 70 & 70A will therefore be diverted and will be unable to serve Culpho and will be diverted via Clopton Road and Stoney Road. Your nearest stops during this time will be at Tuddenham and Grundisburgh Town centre.
We apologise for the inconvenience to your Journey