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Privacy of personal information:

We will always store your personal details securely. We’ll use them where they are necessary to provide the products and services that you have requested. We will communicate with you in the way(s) that you have agreed to. Your data may also be used for analysis purposes and personalisation, to help us provide the best service possible to you. We may also, on occasion, still need to send you important service messages. You’ll be able to manage your preferences, for example how often you are contacted. Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed.

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App Enquiry

We are committed to our data protection obligations. We use age verification for data protection regulation compliance and to tailor our communications to you.

We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences):

Marketing and service information preferences:

We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent.

Yes please, I'd like to hear from you by:

No thanks

Have you been happy with your website experience?

Could you please take a moment to tell us how we're doing?

How satisfied are you with your visit to our website today?
Please choose a score, where 10 is "extremely satisfied"
How likely would you be to recommend the First Bus website to friends and family?
Please choose a score, where 10 is "definitely recommend"

Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Please don't include personal details, if you require a response please use our contact form. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey.

Many thanks. Your feedback is appreciated.