Cambridge & Peterborough Passenger Charter
Cambridgeshire & Peterborough Combined Authority Passenger Charter
The Cambridgeshire & Peterborough Combined Authority (CPCA) is your local transport authority. CPCA works to co-ordinate and improve all public transport within its borders, and funds around 10% of local bus journeys. All bus services running within the CPCA area run to our passenger charter, which does not affect your legal rights.
All our bus passengers can expect:
- your bus will normally arrive at your starting point within five minutes of the scheduled time
- your driver will keep you informed if your bus is seriously delayed
- you can expect at least 99% of journeys to be operated each week unless there are exceptional circumstances beyond the operator's control
- a clean bus; a comfortable seat on the bus; a friendly and helpful driver
- CCTV in operation on all buses by the end of 2023 for your security
- a range of value for money tickets and passes that are easy to understand and purchase
- direct, express public transport between major destinations
- real-time next bus displays at major stops, and also on our smartphone app
- up-to-date timetable and fare information available online
- a space on every bus large enough to take one wheelchair or two buggies
