you can catch a charcoal line bus... grey text white background

to and from Norwich City centre...

from Halesworth
around every hour   Monday to Saturday daytimes

from Bungay
around twice every hour  Monday to Saturday daytimes
around every hour  Sundays and public holidays

from Poringland
up to every 15 minutes     Monday to Saturday daytimes
around every hour     Sundays and public holidays

Download your Charcoal Line Timetable and Route Guide here

some great value fares... grey text white background

Whether you travel once in a while, a couple of times a week or every day we've got a ticket that's right for you.  All of the tickets shown below can be bought from the driver with contactless or with cash, but please have the right money as it helps us to stay on time.

pay with contactless deep pink logo

All single journeys for adults and young people are currently capped at a maximum of £2, as part of HM Government's Single Fare Cap.

Day tickets for unlimited travel...

Buy on app or on bus

  Adult Young Person (5-19) High5 Group*
Norwich Zone £6 £4.50 £11
Norwich Inner Zone £5 £3.70 £9

Click here for our zone maps to see how far your ticket can take you.

Travelling together? You'll save with a High5 ticket... 

Unlimited travel all day on all buses for up to five people - *maximum two adults aged 20+

Travelling regularly...

We sell a great range of money saving tickets for multiple days or journeys, giving you the flexibility to buy the right ticket to suit when, where and how often you travel.  You'll always find the best range of options exclusively on our FREE First Bus App and some can also be bought on board the bus with contactless or even cash...the exact fare is best!

Apple store travel app link Android store travel app link

5-day ticket - allows 5 consecutive days unlimited travel - buy on app or on bus
Weekly ticket - allows 7 consecutive days unlimited travel - buy on app or on bus
Flexi-5 - unlimited travel for any 5 days in 14 - buy on app
10-trip ticket - valid for any 10 single journeys in 28 days - buy on app
Monthly ticket - unlimited travel for a whole month - buy on app

You'll find all of the prices of these tickets on our tickets & passes page or you can use our online ticket & fare finder.

And if you're under 20 and in full time education, we offer a range of discounted Student Saver tickets.  They're ideal to get to and from school, college or sixth form and give you FREE unlimited travel in the evenings, at weekends and during some holidays too!

where to get on and off... grey text white background

Our Charcoal Line buses take you right to the heart of the city - great for getting to work, college or for a day in the shops.  

You can get on or off at any of the following places:

Surrey Street 
St Stephens Street

If you're making a connection in the city, then you can catch our Network Norwich Green Line, Pink Line, Purple Line, Turquoise Line or Yellow Line services from St Stephens Street - just a few steps from the Charcoal Line stop.  

Or, for the Blue Line, Orange Line or Red Line you can walk the short distance to Red Lion Street or Theatre Street.

If you're changing to or from our Coastlink X1 & X11X2|X21|X22 or excel A|B|C|D buses from Norwich Bus Station, then it's another easy switch from our stop St Stephens Street. 

Download your Charcoal Line Timetable and Route Guide here