Concessionary Bus Pass
Enjoy FREE bus travel forever with a Senior Bus Pass!
You can get completely free travel across the entire Eastern Counties network with a Concessionary travel pass, anytime between 9.30am and 11pm on weekdays and all day at weekends and on Public Holidays.
With the cost of fuel increasing, maybe you'd rather leave the car at home? Perhaps you just fancy going on a trip where you can sit back, relax and look out the window? Or maybe you've got plans with family or friends? Whatever your motivation, just grab your bus pass and start making the most of it!
There are so many possibilities across the area, where will you go first, and who with?
And if you need to get out and about earlier, then you can jump on board any of our buses, anytime between 8.30am and 9.30am on a weekday and buy a discounted single ticket. All you need to do is show your pass to the driver when you board the bus.
These tickets are offered at the same prices that we charge for Young Person Single Tickets, which give a great discount on the equivalent adult fare.
Applying for your bus pass
People of a pensionable age and people who are disabled are entitled to free travel on local bus services at off-peak times in England, on production of a valid Concessionary travel pass. Local Authorities are responsible for the scheme, and issue Concessionary passes. For more information or to find out how to obtain a concessionary pass, please click on the relevant link below:
Below, we've listed some Frequently Asked Questions that we think will help you make the most of using your concessionary pass.
Frequently Asked Questions...
When can I travel for free, and when can I buy a discounted concessionary single ticket?
In line with the English National Concessionary Travel Scheme, free travel is available from 9.30am to 11pm weekdays and all day at weekends and on Bank Holidays.
We offer discounted concessionary single tickets from 8.30am and 9.30am every weekday.
Unfortunately, if you need to travel before 8.30am you will need to buy one of our range of tickets at the full adult fare.
Which bus routes can I travel for free or buy a discounted single ticket on?
All bus routes operated by First Eastern Counties across Norfolk, Suffolk and the full length of our excel service between Norwich, Kings Lynn & Peterborough.
In my rush to get the bus, I've left my pass at home. Can I still travel for free or buy a discounted ticket?
You will need to be able to show a valid, in date, clearly readable English National Concessionary Bus Pass to either travel for free or buy a discounted single. If you can't, then unfortunately you'll have to pay the full normal adult fare.
My bus leaves at 9.29am...can I travel for free?
Unfortunately under the terms of the English National Concessionary Travel Scheme, only bus journeys starting after 9.30am on weekdays are free. Our ticket machines are programmed to automatically only accept cards when they are valid so please don't moan at the driver if it's before 9.30am and yours isn't accepted when you put it on the reader.
My bus leaves at 8.29...can I still buy a ticket at the discount price on this bus?
Because many of our buses are already extremely busy before 8.29am, we can only offer the special discounted single fare to passengers boarding after 8.30am. What's more, our ticket machines will not allow drivers to sell these tickets outside of 8.30am and 9.30am.
My pass is out of date! Can I still travel for free or buy a discounted single ticket?
Unfortunately you must be able to present a valid, in date, English National Concessionary Bus Pass to either travel for free or buy a discounted single. If you can't, then unfortunately you'll have to pay the full normal adult fare.
What happens when I get on the bus?
If it is after 9.30am you will need to place your pass firmly on the reader that is on the top of our ticket machines. Assuming the pass is in date and not damaged the machine should show you a green light and issue you a ticket. If not, the driver may ask you to present the pass again, or to allow him to see it to check that it is valid.
If it is between 8.30am and 9.30am, you can buy a discounted single ticket from the driver. You will need to show your pass to prove that you're entitled to take advantage of the special fare.
Do your drivers give change?
Our drivers do carry a small amount of change, but this is often used up very early in the day, so please try to have the correct money or a good selection of coins ready when you board the bus.
I've only got a £20 note and the driver has run out of change. Can I travel for free?
Unfortunately, whilst our driver do carry a small amount of change, it is a passengers responsibility to be able to pay a bus fare. Therefore, please have the correct money or a good selection of coins, ready when you board the bus.
Can I buy tickets other than singles at Young Person fares with my pass?
Only single tickets are available at the dicounted (Young Person) price. If you wish to buy a weekly, 10-trip or any other type of ticket other than a single then you'll need to pay full normal adult fare.