We're sorry if you're having issues, any problems are usually resolved following the steps below. 

- Have you purchased your ticket? You will only receive the verification link once the ticket has been purchased. 

- Have you checked your email address spam/junk folder?

- Is your First Bus app account email address correct? If there is a spelling error in the email address on your account, you won't have received the verification link. You can amend your First Bus app account email by following the link below. 

If these steps haven't helped, or if you have any further questions, you can contact our team here.

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