Change Tickets

We accept change tickets on bus as payment towards a fare. Change tickets can also be redeemed at Travel Shops.

• Tickets are valid for 3 months and have an expiry date printed on the top
• They can only be issued up to a value of £5
• You can use more than one change ticket to pay towards your journey (this may add up to more than £5)
• If you wish to exchange your change ticket for cash, please visit one of our Travel Shops or you can do so on bus in Weston-super-Mare Zone without the need to buy a ticket. 

Lost Property

If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www.

Bus Stations

Bus Station Conditions of Use for each of the Bus Stations owned by and/or managed by FirstGroup UK Bus' Bristol, Bath and The West Region.

Customer Promise

We aim to provide the best service possible, but occasionally we fall below the high standards we set ourselves.

Children's activities during COVID-19 lockdown

Stuck for some ideas of how to entertain the children during COVID-19 lockdown?