First West of England covers the cities of Bristol and Bath in the North, the coastal resort of Weston-super-Mare in the West, parts of West Wiltshire in the East and Glastonbury, Street and Wells in the South.
|Number of passengers carried per year||67 Million|
|Number of miles travelled each year||25 Million|
|Number of routes||103|
|Number of staff||1800+|
|Number of drivers||1439|
|% of low-floor fleet||100%|
Our senior management team have a wealth of experience in running high quality, reliable bus services.
|Managing Director||Doug Claringbold|
|Operations Director||Chris Hanson|
|Commercial Director||Rob Pymm|
|Employee Director||Steve Scott|
|Engineering Director||Richard Northey|
Bristol Bus Boycott
In 1963 activist Dr Paul Stephenson led a boycott of the Bristol Omnibus Company, protesting its refusal to employ Black or Asian drivers or conductors. After a 60-day boycott supported by thousands of Bristolians, the company revoked its colour bar. In 2014 a commemorative plaque was unveiled at Bristol Bus Station in Marlborough Street to mark the successful campaign and Giles Fearnley, First Bus Managing Director, apologised on behalf of the Bristol Omnibus Company, saying:
“It is right that the end of the Bristol Bus Boycott is marked in this way. Fifty years on and thankfully many things have changed, not least the fact that companies like our own now exist, offering equal opportunities for everyone.
"We remain appalled though at the systemic discrimination that existed back then, which prevented black and ethnic minority people from working on Bristol’s state-owned buses. It was completely unacceptable, and so we salute the efforts of those brave and committed Bristolians who campaigned against the colour bar. We’d like to take this opportunity to, once again, apologise on behalf of the operators who owned and managed these companies before we took them over."
First West of England Limited. Registered in England & Wales No 00025088, Registered Office, Enterprise House, Easton Rd, Bristol, BS5 0DZ
Office: Enterprise House, Easton Rd, Bristol, BS5 0DZ
National Bus Strategy
Following the publication of the National Bus Strategy in March 2021, First West of England is committed to extending its full support to the West of England Combined Authority and the relevant local authorities in delivering its objectives of restoring passenger confidence to travel,...
Greening our fleet
Across the UK, First Bus now has over 1,000 vehicles fitted with new exhaust systems and e-Fans to comply with Euro VI emission requirements.
Local market report
Please see our 2018/19 annual report providing an insight into our business and the markets we serve.
The Community and Charity
We take our responsibilities as a public transport operator very seriously at First and we pride ourself on the work that we do with the community.
See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in the West of England and to help us to improve our service.
Find out about our Private Hire service.
View FAQs and find details of how to get in touch.