In accordance with the requirements of the Local Bus Services Market Investigation (Access to Bus Stations) Order 2012 this website contains the Bus Station Conditions of Use for each of the Bus Stations owned by and/or managed by FirstGroup UK Bus' Bristol, Bath and The West Region.
Any comments in relation to this should be sent to:
First West of EnglandSimon Ford
Bristol BS5 0DZ
If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www.
We accept change tickets on bus as payment towards a fare.
We aim to provide the best service possible, but occasionally we fall below the high standards we set ourselves.
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