X11 / SERVICE DISRUPTION / 21st of November 2025

Due to unforeseen circumstances, service 8 at 14:10 will not depart Market Gates at 14:10 towards JPH.

This will also mean the 14:43 from JPH will not run towards Caister.

We apologise for any inconvenience caused.

Due to a breakdown, service X11 will not be able to depart Norwich at 11:25, we are hoping to resume service at 11:49 Acle.

Due to flooding, the 16/A will divert via Blofield.

As a result we will not be able to serve any stops between Brundall, Station Road and Lingwood Chip shop.

We apologise for any inconvenience caused.

Due to the closure of the A47 junction at Castle Acre Road from 20:00 on Friday 21st November 2025 through to 06:00 on Monday 24th November 2025 excel services will not be able to operate along Station Street and Castle Acre Road between these times. ​

Stops at Tesco and Waitrose will not be served

​All services will operate via the Norwich Road route in both directions.​

We apologise for an inconvenience to our customers

An extensive series of overnight closures between 10th November 2025 and 29th November 2025 will mean that all the A47 between Acle and Great Yarmouth will be closed each night from 20:00 until 06:00 the following morning.​​

Service X1  journeys operating at these times will operate from Market Gates as far as Fullers Hill Roundabout and then via North Quay and Lawn Avenue to Caister Road.​They will then operate along the service 7 route through Caister, Filby, Fleggburgh, Billockby to Acle where the normal line of route will be resumed.​​

Services towards Great Yarmouth will follow this diversion in the reverse direction.​

We apologise for any inconvenience and passengers should be aware that journeys will take longer than usual 

A series of closures in various phases in Long Road and Elm Tree Road to replace gas mains, starting on Monday 10th November 2025 will affect X2, X21, X22 and 980 services. For the first phase of the works the following diversions will be implemented. As work progresses updates will be posted 

​X2 / X21​

Services towards Lowestoft will be unaffected ​

Services from Lowestoft  will follow the usual route as far as Bloodmoor Roundabout but will then operate via Tom Crisp Way and then turning left into Blackheath Road and follow around on to Long Road. ​Then via Westwood Avenue​ and Colville Road​. Then via Elm Tree Road (southbound) to resume the usual route on  Ashburnham Way to resume usual line of route.​

Services X2 and X21 will observe all stops on diversion and in particular those at the top end of Long Road which X22 will not be able to serve.

X22​

Services towards Lowestoft will follow the usual line of route as Bloodmoor Roundabout but then on to Tom Crisp Way.​ Then on to Blackheath Road bearing left on to Carlton Road to resume usual line of route.​

Services from Lowestoft  ​will follow the usual line of route as far as Carlton Road then via Tom Crisp Way to  Bloodmoor Roundabout, resuming usual line of route on Ribblesdale. ​

The stops at Andaman Surgery, Aldwyk Way and the stop south of Westwood Avenue will not be served for the duration of this closure.

980 (College service)

All journeys will follow the same diversion as X2 and X21.

We apologise to all customers affected by these diversions and will update this message when further information about the next phase of the closures is available.

​

Yellow Line 28, 29, X29 Services

Due to roadworks expected to last until 1st December in Drayton, we will be experiencing delays of up to 30 mins and possible service cancellations as a result.

To allow for the completion of existing works there will be changes to stopping arrangements & some closures affecting services from Monday 3rd November to Friday 19th December (estimated). Any updates relating to this will be added to this page as the project develops - please check back frequently if you use the bus interchange.

During these works there will be temporary changes to stopping arrangements in Cringleford Interchange which will apply to all bus services by all operators.

The stops at Stand B & Stand C will both be suspended to allow a safe working area - Stand B will be relocated north-west of the Dragonfly Way roundabout, and Stand C will be relocated onto the shelter at Stand A. Signage will be in place to direct passengers to the correct bus stops, and bus times will be unchanged.

We apologise for any inconvenience these works may cause to your journey.

Owing to Norfolk County Council works, Jellicoe Road will be closed from Monday 27th October for around 6 weeks.

During the closure, Service 8 will be diverted as follows:

Towards Caister: between Northgate Street and Caister, operating direct via Caister Road as per Service 1. 

Towards James Paget Hospital: between Caister and Sandringham Avenue/North Denes Road, operating via Caister Road, Barnard Crescent and Barnard Avenue. Drivers will observe stops on Caister Road, and the temporary stop on Barnard Avenue, close to the Beatty Road junction.

We apologise to all customers affected by this diversion.

Hargham Road, Attleborough will be closed to all traffic from Monday 27th October 2025 to Friday 19th December 2025 to allow for work by Cadent to replace the gas mains.

As a result all Turquoise line services (13 and X13) will be unable to complete their usual route and will be on diversion for the duration of the closure.

All services will operate as usual as far as Sainsburys and then continue along London Road turning into Dodds Road to resume the usual route via Hargham Road and New Road.

As a result the stops at Shrub Close, Olland Road and Dodds Road will not be served for the duration of the closure.

We apologies to all customers affected by the diversion of our services.