Service Disruptions | 24/06/25

Services 10/10A & 33/33A are operated under contract to Norfolk County Council.

Following a recent re-procurement exercise, the contract will change to Konectbus from Monday 1st September 2025 - our last day operating these services will be Saturday 30th August.

The service provision to and from Mousehold and the City Centre is largely the same and will operate on a 40 minute frequency - timetable details will be shared soon.

33/33A: There are some additional journeys for passengers and all journeys will serve Plumstead Road and Harvey Lane.

10/10A: The route in Eaton and Cringleford is combined which does stretch out the journey time on some journeys but offers a more frequent service and an extended service to the Rail Station.

Please provide any comments on the proposed route & timetable to transporteast@norfolk.gov.uk by Monday 14th July 2025.

Services 11, 11A, 14, 14A, 15A, 16A, 923

Henstead Road is closed, services are diverting as follows:

11/11A diverting via Baker Drive (before the junior school), Churchfields, New Road and Mill Rd to resume route at Park Drive/West Croft.

Towards the City will divert the reverse of the above.

14/14A, 15A,16A toward Norwich diverting via New Road, A11/Norwich Road.

Churchfields will be served by 11/11A in the opposite direction to normal.

Towards Wymondham is the reverse of the above.

Service 14/A will not be able to serve Churchfields through to Mill Road.

Customers are directed to use the Hethersett/Wymondham bound 11/11A services for Churchfields or Henstead Road.

923 towards Wymondham College will follow the normal route to the end of Churchfields, then turn right, at the Co-op turn right and after the junior school onto Baker Drive, Churchfields, New Road and Mill Road.

Toward City is the reverse of the above.

Expected to be in place until 4th July.

A, B, and C Excel Services | Easton | Road Closure

Due to a road closure at Easton on the Mattishall end roundabout, all A, B, and C Excel services will be unable to serve Ches Denis stop.

We will be serving Bawburgh Road and Travel Inn stop. 

Services will be experiencing delays. 

On 1st July - Excel services will drop off and pick up on the roundabout at the Longwater End, and will not go into Easton Proper.

Due to subway construction taking place on Station Road (under the rail bridge) between Wymondham & Silfield - our services 14A/15/15A/16/16A will be curtailed from Monday 30th June to Sunday 20th July.

During this time, services will continue to serve Wymondham Cross & Harts Farm as normal, but will terminate & restart service on Ayton Road. This means that we will be unable to serve Silfield.

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However, as-per previous closures - Norfolk County Council have procured a free shuttle bus service (operated by Tan Cars), which will operate directly from Silfield Goshawk Rise to Wymondham Cross (& v.v.) - making use of diversion routes that we would not be able to send a bus through.

The timetable for this service is shown below and is available as a printed version at the bottom of this page, and will additionally be posted at all bus stops in Silfield.

For any queries or complaints relating to the shuttle bus, you will need to contact Norfolk County Council at www.norfolk.gov.uk or 0344 800 8020.

Monday to Friday:

* These journeys will only call into Wymondham Cross on request to the bus driver only. Please make this clear as you board the bus.

Saturday:

* These journeys will only call into Wymondham Cross on request to the bus driver only. Please make this clear as you board the bus.

Please note that times shown in bold are connections to/from our 13/14/15/16 services - normal fares will continue to be in operation on these services.

We apologise for any inconvenience this closure may cause to your journey - however between ourselves and NCC, we hope that the impact on your journey has been mitigated as much as possible.

A47 Acle Straight closure

Tuesday 27th May End Date Friday 18th July Duration 20:00-06:00, weeknights for resurfacing works.

Affected services will need to operate via Filby in both directions.

Due to an emergency road closure on Bernham Road in Hellesdon due to a burst water main, there will be severe disruption on our Purple Line 37/37B services.

In the Hellesdon area, these services will be split in half on Monday to Saturdays daytimes - with one bus an hour operating a loop of Bush Road, Raymond Road & Reepham Road, and one bus an hour operating a loop of Coppice Avenue & Woodland Road. Please see the timetable below (or attachment) for details on bus times on either side of the loop during this closure.

Evening services (shown below as serving both Bush Road & Woodland Road Stores) will operate both loops to serve as many stops as possible during these times where services operate less frequently.

Services south of The Bull roundabout, and all other Purple Line services are not affected by this, and will continue to operate at the same times as now.

Please view the temporary timetable attached below for bus times from either side of Hellesdon during this closure.

We apologise for any inconvenience this may cause to your journey, but we are not responsible for issuing roadworks permits and can only work around these closures.