Service disruption - Excel Services

 SERVICE 13

Due to the closure of Giles road, Spixworth from Monday  09/03/26 to Sunday 15/03/26 we will be unable to serve Aurthurton Rd and Giles Rd

Servise 13 will continue on Buxton Rd turning right into Park Rd to continue route. 

Same diversion back.  

Services 41/41A are currently unable to serve The Street, Brooke due to the positioning of temporary traffic lights and signage at its junction with the B1332 Norwich Road.

Services will divert via Entrance Road both ways and turning at the loop by the church.

*UPDATED*

This matter is still ongoing.

(14:18 26/02/2026)

Service 8 at 15:40 will not depart Caister; service should resume at JPH 16:43

Due to unforeseen circumstances, the following services are not running. We apologise for any inconvenience caused.

Due to a breakdown, service X1 never departed Yarmouth at 11:00, meaning the 11:55 X11 from Norwich to Acle will also not run.

We will try to start service at Norwich for 11:55.

The bus gate is closed from Breckland Road to the roundabout.

The 23 can run as normal. However, the 24 & 24A will pull into the Three Mile Lane End and stop where safe.

Due to the closure of Staithe Road, service X41 operating to/from Halesworth will operate directly along St Johns Road to/from Bungay Town Centre (St Marys).

Services 41/41A and X41services that terminate in Bungay (Hillside Road West) and will operate along Hillside Road East, Annis Hill Lane, Hillside Road East to Hillside West.

FROM Hillside Road West, services will serve stops along Hillside Road East, but will operate via Annis Hill, Hillside Road East and St Johns Road to the town centre (St Marys Road).

This will maintain the correct service/stops in the correct direction along Hillside Road East.

Unfortunately, the Halesworth services will not have sufficient time to run along Hillside Road East.

Due to road closure/demolition works on Edward St/Magdalen St from 1st February 2026 we will not be able to serve Anglia Sq.

Services 11,11A,12 and 13

Out of City will divert from Tombland turning right at The Maids Head Hotel to roundabout taking 2nd exit onto Charlton Rd/ Bull Close Rd to Artichoke traffic lights then turning right and picking up normal routes.

There is a stop at Cowgate, Charlton Rd as an alternative for Anglia Sq.

Into City the above service will turn left into Bull Close Rd onto Charlton Rd, 2nd exit at roundabout following onto Palace St then picking up normal route into City

There is a stop on Bull close Rd as an alternative for Anglia Sq.

Services 21,21A,28,29,X29,36,37,38,39,&PR1 

Out of City will divert from Tombland turning right at The Maids Head Hotel (There will be a temporary stop at Fishergate on Whitefriars for an alternative to Anglia Sq) follow to roundabout taking 1st exit onto flyover then 3rd exit onto Pitt St to St Augustines then picking up  normal routes 

Into City the above service will omit the Edward St stop, follow road to St Crispins roundabout taking 1st exit onto flyover then 3rd exit onto Whitefriars

There will be a temporary stop just opposite Fishergate on Whitefriars for an alternative to Anglia Sq

Sorry for any inconvenience 

From Monday 12th January 2026 until Friday 20th March 2026 all excel services will be unable to serve stops in Market Place, Dereham due to improvement works funded by Norfolk County Council taking place in the area.

Services in both directions will instead operate from a temporary facility in a section of the Cherry Tree Car Park, following minor diversions to serve these temporary stops. (see map)

Timetables for all services will remain unchanged.

We apologise to any customers inconvenienced by these changes.