Service Delays / Cancellations, 17/05/25

Due to a house fire on route at Cucumber Lane, Brundall

Services 15 and 16 are diverting via Postwick Rd

Services are unable to serve Cucumber Lane until further notice

The following services are not running due to cancellations and delays:

Service X1:

Cancelled - 12:00 | From Yarmouth to Lowestoft

Service was unable to depart Market Gates due to mechanical concerns - This service will restart from Acle  at 13:19

Service X11:

Cancelled - 12:55 | From Norwich to Belton

Apologies for the inconvenience caused.

Updated at 12:33

Southwell Road has been closed in both directions at the mini roundabout due to emergency works.

Services will be diverted as a result until at least the 23rd May:

Service 39:

Diverting via Queens Road, Hall Road to resume normal route.

Stops on Southwell Road will not be served.

Following the maintenance and improvement works at Market Gates Bus Interchange as part of the wider Gyratory Scheme, we are pleased to announce that the Interchange will begin a phased reopening from Saturday 17th May 2025. Over the weekend, there will be various road closures to enable the switch which will have details published shortly at this web page.

Once services move back into Market Gates, the relevant temporary stops will be removed and will no longer be served.

From Saturday 17th of May the following bus stands will be open:

Stand D – X1/X11 (& evening 7) to Belton & Lowestoft

Stand E – 1/1A/8/983 to ENSFC & James Paget Hospital, Lowestoft

Stand G – 2/3/3 to Barrack Estate then James Paget Hospital & Burgh Castle, plus 931 to Ormiston Venture Academy

All FirstBus services not mentioned here will continue to use their temporary stops until Monday 19th May.

URGENT UPDATE 17/05 @ 10:03:

Market Gates has not reopened as we were told, so the above services will all be departing from Stand G (outside the Troll Cart) only until stands D & E are opened by the contractors. We do not have a timescale for this unfortunately.
Apologies for any inconvenience.

From Monday 19th of May the remaining stands will reopen:

Stand B – 7/X1/X11 to Norwich

Stand C – 1/1A/8/983 to Caister & Martham

The FirstBus app will be updated with these changes from the start of service on Sunday 18th May - please plan your journey carefully referring back to this information over the transition weekend.

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As part of the changes to the road layout around Great Yarmouth - customers who would typically use the Brahams Court, Stonecutters Way, Fitzalan Close & The Gallon Pot stops will need to replan their journeys as our services will no longer serve these stops. 

However, a new stop will be introduced on Regent Street (near the junction of Howard Street South) for services heading into Stands B/C (towards Norwich/Caister) at Market Gates. The Town Hall stop will also be relocated to a nearby locaton on South Quay and will continue to recieve the same services at the same times as now. 

Thank you for your patience & apologies for any inconvenience caused during these works.

For details on other operator's services and stand allocations, please view the TravelNorfolk website or the respective bus operator's website.

Due to poorly configured traffic lights as part of Cadent roadworks on the junction of Drayton High Road & Middletons Lane - services 28/29/X29 are experiencing delays between 10 & 30 minutes and are likely to be cancelled or diverted at times as a result. These roadworks have been extended and do not currently have an end date.

Please use the FirstBus app to live track your bus and check back here for any further updates.

We apologise for any inconvenience this may cause, but we do not have responsibility or control of roadworks on the road network and can only work around it as best as we can.

From Monday 21st April to Friday 25th July, Bernham Road in Hellesdon will be closed to enable Norfolk County Council to carry out footway reconstruction works, which will have a severe impact on our Purple Line 37/37B services.

In the Hellesdon area, these services will be split in half on Monday to Saturdays daytimes - with one bus an hour operating a loop of Bush Road, Raymond Road & Reepham Road, and one bus an hour operating a loop of Coppice Avenue & Woodland Road. Please see the timetable below (or attachment) for details on bus times on either side of the loop during this closure.

Evening services (shown below as serving both Bush Road & Woodland Road Stores) will operate both loops to serve as many stops as possible during these times where services operate less frequently.

Services south of The Bull roundabout, and all other Purple Line services are not affected by this, and will continue to operate at the same times as now.

Please view the temporary timetable attached below for bus times from either side of Hellesdon during this closure.

We apologise for any inconvenience this may cause to your journey, but we are not responsible for issuing roadworks permits and can only work around these closures.

Due to National Highways work to decrease the speed limit between Postwick & Great Yarmouth, there will be evening closures between Monday 17th March & Friday 23rd May between 20:00 & 06:00 each night.

Postwick to Acle - 17th March to 21st March & 22nd April to 7th May:
Affected services will operate via South Walsham Road, Salhouse & Postwick Interchange in both directions. The regular stops in Acle will continue to be served.

Acle Straight - 17th March to 23rd May:
Affected services will operate via Filby & Fleggburgh, apart from Monday 24th March to Friday 28th March - where they will be escorted through the closure due to sewer works in Filby.

We apologise for any inconvenience & delay this may cause to your journey.

From Monday 6th January 2025, the majority of stops at Market Gates will be suspended while work to convert the bus station to 2-way operation takes place. This work is expected to be completed by the May but works may take longer than planned.

There will be lane closures through Market Gates applying to all traffic, which will happen in phases.

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This notice describes the initial position from 6th January until the end of service on Sunday 9th March.

Our services from Martham, Caister & Norwich only will allow passengers to alight at Market Gates. This stop will be to drop passengers off only, all boarding passengers must continue to use the temporary stops as detailed below.

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From Monday 10th March, the works will move onto their next phase - this will entail a further change to our stopping arrangements.

From 20:00 on Saturday 26th April & Sunday 27th April, services 2/3/3B will not be able to serve the stop near to "Fish'o'licious" due to resurfacing works, and will instead depart from Deneside like other services.

We apologise to all customers affected by this disruption to your bus services.

We will confirm details of stopping arrangements after these works are concluded within the next couple of months.