Service 21, 21A, 26A | Tollgate Way
All areas
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Effective06/02/2026 - 07/02/2026
Service 21, 21A, 26A | Tollgate Way
Due to a road traffic collision outside the Spire Hospital the road is currently closed by emergency vehicles.
Service 21/21A are unable to access the N+N Hosptial and are terminating at Three Score Road.
Service 26A will divert via Wilberforce Road, via the 21 route and then from Three Score back via Wilberforce Way.
We apologise for any inconvenience caused.
Updated - 07/02/26 09:15 - This has now reopened.
Service 21/21A are back on normal route.
Service 26A will take a little longer to re establish.
Travel Alerts
Charcoal Line Service Improvements from 1 November 2026
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From Sunday 1 November 2026, changes will be made to Charcoal Line services, with revised Monday to Friday timetables and additional peak-time journeys helping to improve connections between Halesworth, Bungay, Poringland and Norwich.
Forthcoming Timetables
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Timetables for services changing from 1 November are now available to view
Service Information
A quick guide to all changes on your routes – new services, replacements, frequency updates, and timetable adjustments.
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Don't see your service listed? If your service isn't shown below, there are no changes to your route and you should continue travelling as normal.
| If you currently travel on Service | What's changing |
| 40/40A |
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A revised timetable will run on Monday to Friday. Additional service 40A journeys will run between Poringland and Norwich in the morning, and between Norwich and Poringland in the afternoon. The timings of some peak-time journeys to and from Halesworth and Bungay will also change. |
| 41 |
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A revised Monday to Friday timetable will operate, with changes to some peak-time journeys between Norwich, Bungay and Halesworth. |
|
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41A |
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Most service 41A journeys will operate as service 41. The Stoke Holy Cross section will instead be served by additional service 40A journeys. |
| X41 |
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A revised Monday to Friday timetable will operate, with changes to some peak-time journeys to improve the overall timetable. |
Great Yarmouth
Service X1, X11, 8, TS11.
Monday 12th October to Saturday 17th October 2026
Due to Haven Bridge closure the above services will divert via Breydon Bridge, Pasteur Road onto Southtown Rd in both directions
Lingwood
Service 16
Tuesday 6th October to Friday 23rd October 2026
Due to the closure of Chapel Road, Lingwood, Service 16 will divert from Staion Rd, to School Rd, LIngwood Gardens, Post Office Road then back onto Staion Road to city.
We will be unable to serve the stop on Chapel Road during this time.
Queensgate, Petertborough
Excel Service
Queensgate, Peterborough
Due to the ongoing works at Queensgate buses will be serving Peterborough Bus Station before Rail Station.
Please allow extra time for your journey.
Excel A,B A47 Hardwick to Swaffham
Excel A & B
A47 Hardwick to Swaffham road closure
Monday to Friday 20.00hr-06.00hr
Service Excel A,B wont be able to serve Middleton, East Winch and Narborough.
Buses will divert via the A10 in both directions.
Service 8, X1
Services 8, X1
Due to road works Magdalen Way they is a northbound closure, Services will be on diversion towards Yarmouth.
Normal route towards James Paget Hospital.
Hethersett Lane
Service 11, 11A
Due to the closure of Hetherset Lane the above services will be on diversion.
From NNUH to Hethersett. We will not be able to use Rosalind Franklin Road & Hethersett Lane
Buses will divert via Little Melton.
From Hethersett as above.
Sorry for any Inconvenience
Reeds Way, Ipswich (87)
21/09/2026 – 19/10/2026
Reeds Way Closure
Service 87 diverting after coming up Thorney Green Road via Thorney Green and wait time at The Retreat
FURTHER UPDATED - Excel - Easton A47 closures
UPDATED 22nd July 2026
The second phase of works at the Easton roundabout start from 31st July and will continue until the end of the year.
During this phase, we will continue to operate via the existing diversion route on journeys toward Norwich, and will adopt this diversion route for all journeys toward Dereham, King's Lynn and Peterborough.
The temporary stop located just before the junction with Bluebell Way, will be the only stop Excel serves, in both directions, so please signal clearly to the driver to stop.
We remain committed to providing a service up to every 30 minutes for Easton.
UPDATED 29th June 2026
Temporary Changes to Services in Easton
From Wednesday 1st July, Highways England will be partially closing the Easton roundabout. This closure will mean that First Bus Excel services cannot turn right into Easton village.
We are pleased to say that a viable diversion route, using Bluebell Way and Fennel Drive has been assessed, and that Excel journeys toward Norwich will be able to serve the village.
All Norwich bound journeys will exit the A47 at the Longwater junction, then head westbound in to Easton, turning around using the diversion route.
Norfolk County Council are arranging for a temporary stop to be located just before the junction with Bluebell Way. Please note: this will be the only stop that Norwich bound Excel services use. Excel buses heading toward Dereham, King's Lynn and Peterborough will not serve this stop
Journeys from Norwich are unaffected and will continue to serve Easton as normal.