Excel Service Disruptions - 25/10/25

Yellow Line 28, 29, X29 Services

Due to roadworks expected to last until 1st December in Drayton, we will be experiencing delays of up to 30 mins and possible service cancellations as a result.

Roadworks in St Stephens Street, Norwich from Monday 3rd November to Sunday 9th November to allow for a new gas connection to a new shop will result in some minor delays to all services in the area due to the requirement for temporary traffic lights.

As a result stands BC  BD  BR and BQ will be suspended on these days

Charcoal Line services

These will operate from Stand R in the bus station on these days.

Purple Line services

Operating from Lakenham/Mulbarton/Long Stratton/Harleston -  services will operate via the bus station and will allow passengers to board and alight at Stand M. 

Services in the opposite direction can operate as usual via Stand BP in St Stephens Street

To allow for the completion of existing works there will be changes to stopping arrangements & some closures affecting services from Monday 3rd November to Friday 19th December (estimated). Any updates relating to this will be added to this page as the project develops - please check back frequently if you use the bus interchange.

During these works there will be temporary changes to stopping arrangements in Cringleford Interchange which will apply to all bus services by all operators.

The stops at Stand B & Stand C will both be suspended to allow a safe working area - Stand B will be relocated north-west of the Dragonfly Way roundabout, and Stand C will be relocated onto the shelter at Stand A. Signage will be in place to direct passengers to the correct bus stops, and bus times will be unchanged.

We apologise for any inconvenience these works may cause to your journey.

Due to an emergency road closure on North Denes Road our service 8 (which is using it as a diversion route) will not be able to use the temporary stop until further notice. Passengers are asked to use stops at the Bus Depot on Caister Road or in Northgate Street

Due to road closures and a one way restriction related to the Thorpe St Andrew fireworks event taking place on Saturday 1st November 2025 – services 24/24A/24B will need to take a diversion route between 16:00 and 21:00

Services from Norwich will operate as usual to Thunder Lane and then onto the ring road and then directly to Sainsburys.

Services towards Norwich should operate the above route in reverse.

We apologise for any inconvenience caused.

Northgate Street, Ipswich will be closed between the junction with Carr Street and the junction with Great Coleman Street from 19:00 on Friday 31st October 2025 until midnight.

Services 66 and 75 will operate via Tacket Street, Orwell Place and Upper Orwell Street to return to usual line of route.

Unfortunately stops on Upper Brook Street and Great Coleman Street will not be served after 19:00 for the rest of the evening, passengers are advised to allow extra time and board services at Old Cattle Market bus station.

We apologise for any inconvenience this causes.

Due to works being undertaken by UKPN at Kirton Road, Trimley St Martin (between Kirton and the A14 junction, near the school) between Thursday 30th October 2025 and Sunday 2nd November 2025  our service 73 will divert as follows –

Towards Felixstowe

Usual route until Kirton, after leaving Kirton will operate via and A14 at end of the road. then resuming usual line of route at Howlett Way, Trimley St Martin

Towards Woodbridge

Usual route until the end of Howlett Way, Trimley St Martin.Then operating via A14 towards Ipswich to Seven Hills Interchange and return along A14 towards Felixstowe. Then via Innocence Lane to resume usual route through Kirton.

This is likley to affect the punctuality of some journeys and we apologise to customers affected by this diversion.

Owing to these Norfolk County Council roadworks, Church Lane, Gorleston, including all arms of the roundabout, will be closed from Saturday 25th October until Saturday 1st November.

Diversions will be in place on all Gorleston services (except 1/1A) as follows: - 

Service 2: operating between William Adams Way and Burgh Road direct via Beccles Road in both directions

Services 3/3B: operating between William Adams Way and Crab Lane via Beccles Road and Shrublands Way in both directions

Service 8: operating between Southtown Road and Magdalen Way via Beccles Road and Shrublands Way in both directions

Services X1/X11/7: operating between Gorleston High Street and James Paget Hospital via Lowestoft Road, Albemarle Road, Middleton Road, Lowestoft Road in both directions

Temporary stops will be in place on Shrublands Way in both directions close to the Church Lane junction for services 3/3B and 8. Drivers will also observe all other stops on the diversion routes.

A free shuttle service will operate between approx. 07:00 and 23:00 daily to provide a link between Magdalen Estate, Shrublands Way and Gorleston High Street. (see below)

We apologise to all customers affected by these diversions, made necessary by circumstances outside our control.

Owing to Norfolk County Council works, Jellicoe Road will be closed from Monday 27th October for around 6 weeks.

During the closure, Service 8 will be diverted as follows:

Towards Caister: between Northgate Street and Caister, operating direct via Caister Road as per Service 1. 

Towards James Paget Hospital: between Caister and Sandringham Avenue/North Denes Road, operating via Caister Road, Barnard Crescent and Barnard Avenue. Drivers will observe stops on Caister Road, and the temporary stop on Barnard Avenue, close to the Beatty Road junction.

We apologise to all customers affected by this diversion.

The level crossing at Wilford bridge will be closed from  20:00 on Friday 24th October 2025 until 06:00 on Wednesday 29th October 2025. This is not (as is usual) a series of overnight closures but is a full closure for the entire period due to the scale of the work involved.

As a result services 70 and 800 Park and Ride will be severely disrupted beyond Woodbridge.Both services will operate their usual route as far as Melton and then via Station Road and Melton Chapel. 

For passengers travelling to and from the area east of Melton a free shuttle bus, funded by Suffolk County Council will be provided although this will be a much reduced timetable due to the length of the diversion. The shuttle will operate via Campsea Ashe, Tunstall, Rendlesham, Eyke to Sutton Heath, Rock Barracks.

In order to complete their journey passengers may need to change bus at Woodbridge Turban Centre.

Passengers are advised to allow significantly longer for their journey and to plan ahead