How Can We Help?
Check our FAQs
Find instant answers to common questions - from refunds to special assistance. You may be able to resolve your query straight away, or find guidance to resolve or contact.
Account & the First Bus App
Manage your account and learn more about the First Bus app.
Contactless Payments and Tap On, Tap Off
Learn about contactless payments and Tap On, Tap Off.
Journey planning
Find out how to plan your journey, use live tracking and check travel alerts.
Journey support
Provide feedback on your journey or submit a complaint.
Lost Property
Report or search for items left on the bus and see how to collect them.
Refunds
Understand refund rules, eligibility, and how to request your refund.
Special Assistance
Guidance for mobility needs and accessibility support.
Student Travel
Get help with student travel in your area.
Subscriptions and Commuter Travel Club
Manage your subscription and find out about the Commuter Travel Club.
Tickets & Fares
Learn about buying tickets, using tickets and payment options.
Tell Us More
Feedback
Submit feedback on your service, driver or the First Bus App.
Complaint
Submit a complaint about your journey with us here.
Save time by sending us your request
If you need us to take action, completing one of the forms below is the quickest way to get things moving. Select the form that matches your request and we’ll email to confirm next steps.
Tip: If you call us, we often need you to come back here to complete the form.
Need to speak to us?
We want you to get help as quickly as possible. Our FAQs cover most common questions - if you can't find what you're looking for, we're here to help.
0345 646 0707 Available Mon-Fri, 9am-5pm.