How Can We Help?

Cancellations are displayed in the First Bus app on the bus stop departure board. Use the Plan section to choose your bus stop, or search via the bus stop search, then select 'view departure board'.

Wider planned network changes and diversions will be shown in the Travel alerts banner at the top of the First Bus website regional homepages.

Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. Additional children, or children under five occupying a seat required by an adult, may be charged for a Child fare.

Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people.

Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification.

Folding bicycles (including folding electric bicycles) and non-motorised folding scooters are permitted on board our buses, provided that they are stowed safely and that they are not ridden on board and do not block the aisles or access to seats. If your folding bicycle is likely to make the inside of the bus or its seats dirty, and/or could cause discomfort to other Customers the driver may refuse travel. Due to space and safety considerations, non-folding bicycles cannot be carried inside our buses.

Bringing food and drink onboard is at the drivers discretion if not open or fully sealed. However, in the interests of your fellow passengers, please do not consume food or drink on our services.

We want to make it easy to plan your journey with us. You can plan your journey using the journey planner on the First Bus app (see 'How do I use the journey planner?') or track your bus in real-time (see 'How do I use the Real Time Information?').

You can also use the journey planner or timetables on the First Bus website.

Our Journey Planners help you plan your journey door-to-door using First Bus services and other transport options, including any connecting services.

We offer airport services in the areas below. Tickets for these services can also be purchased on our app. You can visit our website for more details.

Berkshire & Thames Valley: RailAir, RailAir2 and RailAir 3.
Bristol: Bristol Airport Flyer.
Essex: (Standsted) X10/X30.
Glasgow: Glasgow Airport Express.

We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here:

How to catch the bus

Within the guide we explain how to:

Plan your bus journey
Track your bus
Signal the bus to stop
Buying or using your ticket
Taking your seat
Getting off the bus

On the app, tap the 'Plan' tab and type in your destination under 'Locations'. Tap 'directions' to show a journey plan from your current location. First Bus services are highlighted in blue with the First Bus logo and other operators are highlighted in grey. When selecting a specific journey, the operator will be stated as well as journey time, direction of travel and number of stops between your boarding point and destination.

Alternatively you can use our website journey planner. Type in your origin and destination then click 'find your journey'. First Bus services are highlighted in blue with the First Bus logo and other operators are highlighted in grey.

The Real Time Information on our app displays live locations of First Bus services and live scheduled times for your bus stop, depending on when you are travelling. By going to the Plan tab, opening the map and selecting your stop, you can see where your First Bus services are along the route. By tapping 'view departurew board', you can see live times which are displayed as a countdown in minutes. Scheduled times are shown in grey as a 24 hour clock time. Please note, Real Time Information is only available for First Bus services.

If your area has multiple fare zones, you can find the zone you are travelling in by visiting the 'Routes and maps' section on your local First Bus website. However, if you are still unsure you can contact us directly and we will happily assist further.

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