How Can We Help?

We have put procedures in place to make our buses accessible.

We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. For more information, visit our bus accessibility page.

If you use a mobility scooter, we will need to approve your scooter (because mobility scooters vary in size) and be happy to issue you with a permit for travel before you will be allowed to bring it on board our buses, so please follow the approval steps provided on our bus accessibility page.

Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. Please check the buggies section on our bus accessibility page for more information.

If you require more assistance when using our buses, you may find our Extra Help to Travel cards useful as they show the driver what extra help you may require - you can download your own copy to print.

There are several different messages for you to select from, choose the one that best suits your particular needs and then cut out or fold the card so that the message you want is visible.

We want to make travelling easy for you, so we make sure that all recognised assistance animals travel for free on our services. Any other pets are at the drivers discretion.

You will need a permit before being allowed to travel on our services. You can contact First Bus or any other public transport company to apply for one. For any further details or help with your application, please get in touch below and we would be more than happy to assist.

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