How Can We Help?

All you need to do is simply register your interest and one of our local teams will be in touch to discuss the opportunity for you to join the scheme.

For further information, you can visit our dedicated employer information page.

You can sign up for the Commuter Travel Club here on our website. You will need to verify your employment status using your employee email address or a unique passcode. To find your passcode, please contact the Travel Representative at your employer.

You can cancel your subscription by contacting us below with your email address or 13 digit order ID. Alternatively, you can cancel your subscription directly with your bank. You will need to give us at least 10 working days' notice to cancel before your ticket renewal date, so you do not get charged for the following ticket.

Cancel subscription

You can change your details via a Direct Debit switching service at your bank. Alternatively, you can cancel your subscription so you can start a new subscription with your new bank details.

We are sorry to hear that there has been an issue with your order. Please contact us below with your 13-digit order ID or email address associated with your order and we can look into it for you.

Contact form

If your Direct Debit payment is not successful, we will automatically make another attempt to take the payment. If this happens, do not worry - you will not need to contact us. If the payment is not successful again, unfortunately your subscription and ticket will be cancelled. However, if this does happen you can create a new subscription via the website with your existing details.

Your Direct Debit payment will be taken two working days before your ticket renewal date. Please bear in mind that weekends and Bank Holidays do not count as working days.

If your company has joined our Commuter Travel Club, they are one of our travel partners, and you can find more information on our employee information page.