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Account & the First Bus App (10)
Contactless Payments and Tap On, Tap Off (28)
Journey planning (10)
Lost Property (9)
Refunds (4)
Special Assistance (3)
Student Travel (4)
Subscriptions and Commuter Travel Club (8)
Tickets & Fares (26)Tickets that have been paid with cash or contactless onboard are usually non-refundable. Please check your ticket once you have received it from the driver and if there are any issues, let them know as soon as possible.
If your ticket has not been activated, please contact us and we can refund the ticket for you.
Although activated tickets are non-refundable, we understand there may be times where you have purchased the incorrect ticket, or you can no longer use it. Please contact us below with the details of your request to see where we can help you.
Tickets that have been bought on the website are usually non-refundable, however we understand there may be times where you have purchased the incorrect ticket, or you can no longer use it. Please contact us below with the details of your request, including the 13 digit order ID you received with the purchase, to see where we can help you.
If you've been charged incorrectly, our online customer portal allows you to view your contactless/Tap On, Tap Off transactions and request corrections and refunds. Please visit our customer portal.
Alternatively, please use our contact form with the details of your request to see where we can help you. .