Working hard for you
At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers.
First Bus is one of the UK’s largest bus operators. From as far north as Aberdeen to as far south as Cornwall, your local First Bus company is connecting your community; helping people get to work, to education, attend appointments, go shopping or just go out for fun. And we want to be a service you can depend on.
Making journeys easier for our customers, we were the first national bus operator to accept contactless card payments across all of our services and our First Bus App is voted ‘best in class’ amongst UK bus operators. Our most recent investments are in new, state-of-the-art buses across our key networks.
We work proactively with our local authority partners, making a positive impact on air quality, tackling congestion and improving customer experience. We are focused on First Bus becoming a leader in the transition to a low-carbon future and are committed to operating a zero-emission bus fleet by 2035; we have pledged not to purchase any new diesel buses after December 2022.
We try hard to design bus routes and schedules that meet our local customers’ needs and do everything we can to run those services on time.
We train our drivers to drive safely and responsibly, continually reinforcing respect for other road users among our workforce. We expect our drivers to be polite, friendly and helpful. Our driver training emphasises safety and customer service, including keeping themselves, passengers, pedestrians, cyclists and other drivers safe.
Making life easier with the First Bus App and Contactless payments
We know that making it easy to use our service is important to customers and so we’ve been improving our First Bus app » so that you can now easily plan your journey, buy your ticket, see live bus times and give us feedback, all from the palm of your hand. We’ve also introduced contactless payments on all our buses so you don’t need to worry about carrying the right change.
Plan your Journey
You can plan your journey » easily on our web site too – if the time is shown in minutes that’s live time so you know exactly when the bus will come. Otherwise it’s showing the timetable time – so you’ll know when the bus is due.
Help and Support
You’ll find plenty of helpful information in our Help & Support section » and if you’re not used to taking the bus, have a look at our How to catch the bus section ». If you need any extra help from our drivers when you travel, then take a look at our Extra Help to Travel » page which gives you information on how we can help and also some handy cards you can print out and show the driver when you board.
Your feedback - Tell First Bus
We are always interested in how you feel about the service we provide so we’ve made it quick and easy for you to give us feedback. Just go to Tellfirstbus.com » and take 2 minutes to give us feedback – whether it’s good or not so good. We review all the feedback and use it to make your bus service better, you can find out what your local company is doing with your feedback by going to the Tell First Bus page »
If you want to make a formal complaint, we aim to make that as easy as possible for you. We’ll listen to you and do everything we can to put things right. Visit I'd like to make a complaint » to find out more.
If you are looking for current vacancies please click here to search our available jobs.
For contact details at FirstGroup and our other divisions in the UK and North America, please go to the FirstGroup plc contacts page
MOJ Portal Details
FirstGroup/Transportation Claims C00354.