How Can We Help?

If you can’t see your tickets yet please don’t worry. We’re moving them across in the background. This can take up to 24 hours, so please allow a little time for everything to settle into place. If you still can’t see your tickets after this time, please contact us on 03300947577 and we’ll look into it for you.

Go to our dedicated help page here and follow the steps to regain access to your account. 

Please contact us on 03300947577 with the details of your ticket and we’ll investigate further for you. 

Please show the ticket to your driver instead. We have made operators aware that the multi-operator ticket sold on our app won’t scan on their ticket machines, and have asked that they accept the ticket when you show them the ticket in the app. If you are refused travel you will need to address this with the operator of the service you were refused on.

Your ticket is still valid for travel - please show your ticket to the driver when boarding. Please also contact us here and provide details of the issue so we can investigate further. 

Both you and the person you’re gifting to need to be using the latest version of the app. If the versions don’t match, this can prevent the gift from going through. We understand this may cause inconvenience while updates are in progress. Thank you for your patience as we work to keep everything moving smoothly.

Please delete the existing favourites and re-add them – these should then work as normal. We’re sorry for the inconvenience caused. 

Since 31st January it has no longer been an option to redeem or apply a promotion code within the app. The majority or our promotion code users are employees or students of specific businesses, schools, colleges or universities. Going forward, these will be managed by the organisations themselves. If you are experiencing any issues please contact the person or organisation that issued the promotion code to you.