How Can We Help?
Account & the First Bus App (10)
Contactless Payments and Tap On, Tap Off (28)
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Special Assistance (3)
Student Travel (4)
Subscriptions and Commuter Travel Club (8)
Tickets & Fares (26)You can use the Real Time Information information on our app to see where your bus is along the route, as well as live departures from your chosen bus stop.
The Real Time Information on our app displays live locations of First Bus services and live scheduled times for your bus stop, depending on when you are travelling. By going to the Plan tab, opening the map and selecting your stop, you can see where your First Bus services are along the route. By tapping 'view departurew board', you can see live times which are displayed as a countdown in minutes. Scheduled times are shown in grey as a 24 hour clock time. Please note, Real Time Information is only available for First Bus services.
We are sorry if you feel you need to make a complaint. The easiest way to do this is by filling in our contact form below. Please include as many details as possible about your issue, so we able to assist as best as we can.
We are always happy to receive feedback from our customers. So we are able to help, please contact us below with as many details as possible, such as the date and time of the service, the service number, the bus stop you boarded from and the direction of travel.
We are always happy to receive feedback from our customers. So we are able to help, please contact us below with as many details as possible, such as the date and time of the service, the service number, the bus stop you boarded from and the direction of travel.
You can view further information, request to set up a payment plan or appeal a decision on our standard fare charge page.
Customers must be in possession of a valid ticket when using our services. If travelling with a discounted/student ticket, customers must carry the required ID to show they are eligible for that particular ticket.
The standard fare charge is £50.00 and must be paid within 21 days. To make your payment by credit/debit card, please go to our payments page.
We're sorry to hear that you had issues with your journey. We work hard to ensure that our services run as smoothly and efficiently as they can. So we are able to help, please contact us below with as many details as possible, such as the date and time of the service, the service number, the bus stop you boarded from and the direction of travel.