Contact us
Can't find what you’re looking for in our FAQs? We're here to help.
Contact forms
The best way to contact us is by completing our contact form as this gives us all the details we need to help answer your query. Items can take up to 2 working days to be logged and our team will be in touch if we find the item or not.
We'll aim to resolve any Lost Property queries within 7 working days.
For any contactless refund (including Tap On Tap Off/ Tap & Cap) you can request a refund via our online portal.
Alternatively, the best way to contact us is by completing our contact form as this gives us all the details we need to help answer your query. For mTicket, eTicket and contactless refunds, the funds should be returned to you within 3-5 working days once processed. For other refunds such as BACS or cheque, this can take up to 28 days to process.
For any queries about mTickets, eTickets or the First Bus app, you can use our app contact form.
We'll aim to respond within 7 working days and look to resolve within 14 working days, however more complex queries may take longer.
For any other queries, feedback or complaints, you can use our contact form.
We'll aim to respond within 7 working days and look to resolve within 14 working days, however more complex queries may take longer.
Live chat
Get in touch with us via Live Chat on the First Bus app. The team are available from 7am to 7pm Monday - Friday, 9am to 5pm on Saturdays and closed on Sundays. To start a chat, follow the steps below:
- Open the app on your mobile device
- Select the 'More' tab
- Select a query category from the list, then the relevant FAQ
- Select 'Contact our support team' then 'Chat with us'
Call us
If you would prefer to talk to us, our Customer Service team is happy to help.
You can call us on 0345 646 0707 and our lines are open from 9am to 5pm Monday - Friday. Our quieter times are usually between 11am and 3pm so you may prefer to call then, as there will be less of a wait to speak to one of our Customer Service advisors.
Careers
If you are looking for current vacancies please click here to search our available jobs.
Corporate
For contact details at FirstGroup and our other divisions in the UK and North America, please go to the FirstGroup plc contacts page
Media
Please click here for all media enquiries.