Account Help

We’re making improvements to our App to enhance its features and overall stability. As part of these updates, we’re now asking customers to verify the email address used when creating their account. This helps ensure we have the correct contact information for you and that your tickets and account are correctly linked to our App. 

This enhances the security of your account and ensures you receive important communications from First Bus that could affect you.

This enhances the security of your account and ensures you receive critical communications from First Bus that could affect you.

The process should only take a couple of minutes. 

Once you have successfully verified your email, you’ll see a success message on our website. You don’t need to do anything after this - you can carry on using the app as normal. 

Yes, email verification will not impact on the availability of your tickets. 

You can, but we’d advise to verify as soon as you’re able to. 

There’s no time limit, you can do it at your own leisure but, it’s best to do it as soon as you’re able.

If you need to change your email address for whatever reason, log into the First Bus app with your account and navigate to ‘More’ > ‘View profile settings’ > ‘Edit my personal info’. 

Yes you can – you can do this by following the steps below: 

1) Log on to the First Bus app.
 

2) Press 'More' which is located bottom right of the screen.
 

3) Select ‘View profile settings’.
 

4) Tap 'Edit my personal info'.
 

5) Update your details, then tap save. 

No, email verification will not impact on your account information or settings.

Yes, you can go to https://www.firstbus.co.uk/email-verification-request to verify your email address. 

Yes - a change of email address will trigger new verification email to you. 

No, website accounts do not need to be verified at this time, but it may be requested in the future.

Yes, whatever email address you have in your account, please quickly verify that on the email link we sent you and thanks in advance for doing so. 

Verifying your email can be done at any time, simply click the link in the email you received when you’re able to verify your account.

No don’t worry, the App will be the same and any tickets you had in the App before, will be there after you’ve completed this verification.  

If you’re logged into the First Bus app, navigate to ‘More’ and ‘View profile settings’ at the top of the screen. You will see the email associated with your First Bus app account at the top of that screen. 

If you need to change your email address for whatever reason, you can do so by selecting ‘Edit my personal info’ from the same screen. 

No, but, it’s always best to keep up to date with the latest version.

No don’t worry, it does not cost anything to verify your email. 

Yes, using the app will not be affected by email verification.

No, you just need to verify your email address that is registered with your app account. 

There’s no restrictions on not verifying your email, but, we’d encourage everyone to verify their account for extra security. 

You will still be able to verify your email when you login to the app.  

You need to verify the email address that is registered to your app account, so we have the correct details. If you would like to change the email address on your account, you can follow the steps in the 'Can I change the email address linked to my account?' FAQ.

Verifying your email won’t affect your marketing preferences – these will stay the same. 

Not at this stage, you will only need to verify your email address.  

Yes, there are no limitations on using the app if you don’t verify your email but, we’d encourage everyone to verify their account for extra security.

If you change your email address you need to verify this new email address.

More details about First Bus security and how your data is used can be found on our Privacy Policy.

No don’t worry, this has nothing to do with your credit history.