Account Help

Keeping your First Bus App Account up-to-date

Having trouble signing in because you no longer have access to your email address?

We’re here to help you regain access and continue setting up the new app. Just follow the steps below. 

Before contacting us, make sure you have:

  1. The email address currently linked to your First Bus app account
  2. The new email address you'd like to use going forward
  3. Recent transaction history on your First Bus app account
Step 1 of 4

Contact Customer Services

Get in touch with our Customer Services team on 03300947577 and let them know you can’t access the email linked to your account.

Step 2 of 4

Have your email details ready

When you contact us, please be ready to share:

  • The email address currently linked to your account
  • The new email address you’d like to use going forward

This helps us update your account quickly.

Step 3 of 4

Confirm it’s really you

For security, we’ll ask a few questions to confirm your identity. This may include:

  • Account details
  • Information about previous purchases

This step helps protect your account.

Step 4 of 4

Sign in with your new email

Once your email has been updated, return to the app to restart the sign-in process using your new email address. Once logged in, you'll receive a verification email - click the link in the email to complete your account setup. 

Need help with something else? Visit our Help & Support section for FAQs and ways to contact us.