Lost Property

If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.

If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. 

Photographic identification will be required on collection of the item. Please note that it can take several days from the initial loss to the item arriving at the Lost Property Office.

In most cases, we’ll keep any lost property for a month to give you time to claim it.  We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card.  For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.