Lost Property
Our Travel Centres are currently closed. If you have lost any property on board one of our buses please contact the customer service team on 0345 646 0707. Our lines are open from 7am to 7pm Mon-Fri and 9am-5pm at weekends and on bank holidays.
Please be aware that the process for logging lost property items will be affected by the closure of the Travel Centres. We are working to log all items and will arrange collection asap.
Photographic identification will be required on collection of the item.Please note that it can take several days from the initial loss to the item arriving at the
Lost Property Office.
Any lost property found on our vehicles, providing the item is not perishable, will be kept for 28 days, with the exception of debit and credit cards. In the case of debit and credit cards, the issuing bank will be contacted (where a contact number is provided on the card) when the card is handed in to the local lost property office and our staff will follow any instructions given by the bank. If not claimed within 24 hours of receipt at the local lost property office the card will be securely destroyed.
