Our Travel Centres are currently closed. If you have lost any property on board one of our buses please contact our customer service team using the contact form at the bottom of our help and support page and select "Lost Property" from the drop-down menu. Please give as much detail as you can about the bus trip and the item to help us track it down for you.
If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the Help and Support page.
Photographic identification will be required on collection of the item.Please note that it can take several days from the initial loss to the item arriving at the Lost Property Office.
In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.