Every since the driver strike a few months ago the number 3 is always late and some buses just disappear. I now have to leave for work an hour and half as I don't know when the bus will turn up. And also most drivers need to learn about customer services as they are the grumpiest drivers in Scotland
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We have an ongoing recruitment programme in place to attract more drivers into our business. This process alongside the training and support packages that we provide to existing drivers will deliver improvements to many aspects of our network, including the customer service experience |
