If you have lost anything on a First Bus in the Aberdeen operating area, please fill out the contact form here ⇒ We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days. If you prefer, you contact us on 0345 646 0707. Our lines are open from 8am to 6pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents.
Our drivers collect all lost property found on our buses and return it to the depot, but it can take up to 3 working days to register lost property items on our system. Our lost property opening times are Monday to Friday between 0900 – 1400. Collection of valuables (wallets, mobiles, keys) will be by appointment only during these times.