Customer care

As a company, First in Aberdeen are committed to giving you a service that is safe, reliable, high quality, accessible and personal.

We continually monitor our progress and because your travel needs are constantly changing, we strive to find new ways of improving our service.

Customer Service and Safety are very important to us at First in Aberdeen and we welcome comments from all our customers.

Download a full copy of our conditions of carriage.

Quality Policy

Here at First, we operate a comprehensive network of bus services in and around the City of Aberdeen.

See what we're doing with your feedback

We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us.

Community and charity

At First in Aberdeen, we are committed to making a real difference to the communities in which we operate.

Local Market Report

Please see our annual report providing an insight into our business and the markets we serve.