Customer care
As a company, First in Aberdeen are committed to giving you a service that is safe, reliable, high quality, accessible and personal.
We continually monitor our progress and because your travel needs are constantly changing, we strive to find new ways of improving our service.
Customer Service and Safety are very important to us at First in Aberdeen and we welcome comments from all our customers.
Download a full copy of our conditions of carriage.
Network maps
Welcome to your First bus Aberdeen network maps.
See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us.
Kids Pack
We've worked to create our very own Kids Pack, designed around the framework for Cirriculum for Excellence, designed to help families, parents, teachers and schools!
Extra Help to Travel
We know that for some of our customers, travelling by bus can be a little daunting, so we’ve been working with many disability groups around the UK to design some cards that you can print out