Tap-Cap FAQ Customer services and Help

Unfortunately, our drivers are only able to cancel contactless transactions at the point of purchase.  If you require a refund after the point of purchase, you will need to contact our customer services teams on:

Phone: 0345 646 0707 between 9am-5pm Monday to Fridays.

Or you can use our mTickets contact form »

If you’re unsure about a payment showing against your card in the portal, or a journey has been registered on the portal that you do not recognise, just give our customer services team a call on 0345 646 0707 between 8am and 6pm Monday to Fridays. Alternatively you can contact customer services using our contact form www.firstbus.co.uk/help-and-support. Live Chat is also available in the app.