Lost Property
Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.
If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
If you have completed the lost property form and we locate your property we will contact you. You'll be able to collect it from our Hunslet office between 9am and 4pm. Our offices are open Mondays to Fridays, closed on Bank Holidays.
Any lost property found on our vehicles, providing the item is not perishable, will be kept for one month, with the exception of debit and credit cards. In the case of debit and credit cards, the issuing bank will be contacted (where a contact number is provided on the card) when the card is handed in to the local lost property office and our staff will follow any instructions given by the bank. If not claimed within 24 hours of receipt at the local lost property office the card will be securely destroyed.
Where to collect your property:
| Address | First, Donisthorpe Street, Leeds, LS10 1PL |
|---|---|
| Services | Catch services 12/13/13A from the Corn Exchange |
| Google Maps Link | How to find our Hunslet Park Depot - (Opens in a new window) |
if you need to contact customer services regarding another matter please see our Help and Support page »
Customer Care
At First West Yorkshire we want you to have a safe, reliable and high quality journey every time you travel.
Metro Travel Centres
The Metro Travel Centre in Leeds City Bus Station can provide you with timetables, information on bus travel and fare information.
West Yorkshire Bus Alliance
Find out about the West Yorkshire Bus Alliance Customer Promise.