Lost property

Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.

Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.

If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.

If you have completed the lost property form and we locate your property we will contact you. You'll be able to collect it from our Hunslet office between 9am and 4pm. Our offices are open Mondays to Fridays, closed on Bank Holidays.

In most cases, we’ll keep any lost property for a month to give you time to claim it.  We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card.  For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.

Where to collect your property:

if you need to contact customer services regarding another matter please see our Help and Support page »