The QR code on my ticket won't scan on the bus.
If your QR code is not being recognised by the scanner, pleae follow the steps below to troubleshoot:
Make sure you are using the correct ticket for the bus services and zones for your journey.
Make sure your phone's app and operating system are updated to the latest versions.
Turn up the screen brightness if possible.
If possible, remove any screen protectors from your device.
Through the settings on your phone, ensure the time on your phone is set to automatic.
If the problem persists, please contact our support team with your journey details: bus stop, service number and ticket purchased - so this can be further investigated.