My card declined on the bus, but I have still been charged
This can happen if you have received a ticket from a previous journey, but we were unable to take the payment. When your card was presented again, it will have declined, no ticket issued and the payment taken for the previous journey. If the payment is successful, your card will then be accepted onboard going forward. Unfortunatelty, we are unable to offer a refund for these transactions. You can also check your contactless transactions on the portal below for further details.