I've submitted a form to report my lost property. What happens next?

Items are not logged immediately. They are only returned to the depot once the bus completes its daily service. As our buses operate multiple journeys throughout the day, this is usually at the end of the day.

Once returned to the depot:

- Items are logged by our admin team.
- They typically appear on our system the following day.
- This may take longer during weekends or bank holidays.

Your enquiry will be matched against our records using a scoring system. This is why it's important to provide as much detail as possible, it helps us identify potential matches accurately.