I'm trying to buy a ticket on the app. Why do I sometimes get an additional security step when paying by card?

The security pop-up when checking out is called the 3D Secure challenge. 3D Secure is a banking initiative to make paying by card more secure and reduce on-line fraud by asking you to prove you are the cardholder. It is mandatory for all mobile and web payments from 14th March 2022. Your bank or card issuer decides whether to request that First Bus request the step.

Not every transaction will be challenged - you are likely to see it the first time you use a card with us, if transactions are more than £25, and if you have made other recent purchased with the card.

If you can't complete the challenge, you should contact your bank to check the details they hold for you and request assistance.