Lost Property

Please complete the lost property Contact Us form to begin your search.

Complete a Contact Form

To help us locate your item as quickly as possible, please provide as much detail as you can, including:

1. Make
2. Model
3. Colour
4. Any distinguishing marks

You can upload a photo if you have one - this really helps us.

Submitting the form will automatically begin the search for your lost property.

Hundreds of items are found on our buses every day.

Items are not logged immediately. They are only returned to the depot once the bus completes its daily service. As our buses operate multiple journeys throughout the day, this is usually at the end of the day.

Once returned to the depot:

• Items are logged by our admin team.
• They typically appear on our system the following day.
• This may take longer during weekends or bank holidays.

Your enquiry will be matched against our records using a scoring system. This is why it’s important to provide as much detail as possible — it helps us identify potential matches accurately.

Please note:

• There is no need to contact us for updates.
• We cannot assist on the same day the item was lost, as it will not yet be logged.

We review lost property records regularly throughout the day.

• We will keep checking our logs for 7 days.
• We will notify you whether or not your item has been handed in.
• Please avoid submitting multiple enquiries, as this may delay the process.

• Most items are kept for up to one month.
• We cannot store perishable items.
• Bank cards are securely destroyed — please contact your bank immediately if yours has been lost.