Tap on Tap off

Yes, your payment history is linked to your card or device so make sure you use the same one each time you travel. 

If you have your payment method set up on your mobile through Apple Pay or Google Pay, make sure you stick to one method. If you switch to your card, it will be treated as a new payment method and you might not benefit from the price caps.

No, one of the benefits of the system is it is paperless. If you need a receipt you can access your payment history here >> 

You'll be charged the Single fare to the end of the journey of the bus you were travelling on - so please remember to 'Tap off'! We all make mistakes, so if you need any assistance let us know. 

The system is currently only designed for solo adult tickets. 

Young Persons tickets continue to be available on the MCard App, and Group tickets continue to be available on the First Bus App.

This will depend on your own bank and how quickly they process transactions. You will normally be billed daily.

You can access your payment history here >> 

When you board the bus, use your contactless card or device to 'Tap on' at the ticket machine next to the bus driver. Once you've reached your destination, 'Tap off' the bus using the reader attached to the pole on the left hand side as you exit the bus.

If using a device, you will need to ensure you trigger the payment mechanism for that device when you 'Tap on' and 'Tap off' i.e. ensure Apple Pay or Google Pay registers the transaction.