Journey planning | First Bus

Read more about Why has my card payment been declined?

There are a number of reasons why your card payment may have been declined:

Read more about How do I catch a bus?

We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here:

How to catch the bus | First Bus

Within the guide we explain how to:

Read more about How do I find out more about the First Bus App, or get help with the App?

Please see the Help Section for the First Bus App, where you can read instructions, FAQs and ways to obtain support if needed.

Read more about Are the buses easily accessible?

We have put procedures in place to make our buses accessible.

We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. For more information, visit our Bus Accessibility Page.

Read more about Can I book a seat in advance?

You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. We review demand regularly and our timetables take this into account. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey.
Our Airport services have additional space for luggage, please ask the driver for help to load and unload your bags if you require assistance.

Choose Your Area

Read more about I use buses frequently, can I save money?

Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares.
One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Download the app and follow the instructions, it’s that simple.
For a full range of our ticket options, please select your region below:

Choose Your Area

Read more about Can I send or share a ticket with someone else?

Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone.

The First Bus App, is quick, easy to use and cash free. Download the app and follow the instructions, it’s that simple.

For more information please visit our ticket gifting page.

Read more about How can I buy tickets?

mTickets: One of the best ways to buy tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Download the app and follow the instructions, it’s that simple.
We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.

Read more about At what age do children pay to travel?

Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. Please select the ticket section of your region for more details.