Bristol Unibus Customer Satisfaction Survey

Bristol Unibus Customer Satisfaction Survey 2024

Our 2024 Survey will be open for entries from Monday 11 - Friday 22 March. We would love to hear what you think about the service, the First Bus app and the wider First Bus network in Bristol.

Click here to take the survey.

As a thank you for taking the time to complete this short survey, on completion you can enter into a prize draw to win one of five £40 vouchers for Everyman Cinema on Whiteladies Road, Bristol.

This survey has been developed in collaboration with the University of Bristol, Campus Division. Results from this survey will help First Bus and the University manage and further develop the Unibus services.

Click here to take the survey.

Click here for the T&Cs.

Daily Service Updates

	This is our Service Updates page. Information is listed by service number, and any major disruptions will be listed at the top of the page. For more detail of any planned diversions, please see the separate entries on the Current Issues page of our website. Individual journey cancellations are shown on our app.

	Last Updated:	29/07/2026	09:15

	Major Disruptions:
	Bath and Somerset	Manvers Street in Bath city centre is closed until November 2026. Please see dedicated web-page for full details: https://www.firstbus.co.uk/bristol-bath-and-west/news-and-service-updat…
	Bristol	No network-wide disruptions reported. Please see below for route-specific information.
	North Somerset	No network-wide disruptions reported. Please see below for route-specific information.

Service		Current issues	Planned disruptions in the next week
1	Cribbs Causeway - Bristol City Centre - Broomhill	Normal service.
1	Bath City Centre - Southdown	Normal service.
1	Weston-super-Mare - Sand Bay	Normal service.
1s	Kewstoke - Worle	Normal service.
2/2a	Cribbs Causeway/Brentry - Bristol City Centre - Stockwood	Normal service.
2	Bath City Centre - Foxhill	While Manvers Street is closed, until November 2026, buses on route 2 into the City Centre will be diverted after Widcome Baptist Church via Rossiter Road and Churchill Bridge to Dorchester Street, missing out North Parade and Manvers Street.
3	~~Weston - RUH -~~ Bath City Centre - Bathford	Route 3 will only run between Bathford and Bath City Centre until November 2026, due to the Manvers Street closure.
3/4	Cribbs Causeway - Bristol City Centre	Normal service.
4	Weston - RUH - Bath City Centre - Odd Down	Route 3 will only run between Bathford and Bath City Centre until November 2026, due to the Manvers Street closure. Extra buses will run on the 4 between Weston and the Bus Station only, to maintain the frequency over this section of route.
5	St. Anne's - Bristol City Centre - Stoke Bishop	Normal service.
5/5a	Bath City Centre - Twerton - Whiteway	Normal service.
6	Bristol City Centre - Kingswood	Normal service.
6	Worle - Weston-super-Mare	Normal service.
6/6a/7	Bath City Centre - Fairfield Park/Larkhall	Normal service.
7	Bristol City Centre - Staple Hill	Normal service.
7	Worle - Weston-super-Mare - Locking Parklands	Normal service.
8	Bristol Temple Meads - Bristol City Centre - Clifton	Normal service.
8	Bath City Centre - Kingsway	Normal service.
9	Weston-super-Mare - Worle	Church Road and Spring Hill closed Monday 27 July until Friday 21 August. Unable to serve Edgecombe Avenue stop until Ebdon Cornwallis Avenue. Please use stops at Milton Ashbury Drive or Ebdon Queensway Roundabout.
13	Foxhill - Bath City Centre - Elmhurst	The 13 is affected by the closure of Manvers Street in Bath City Centre until November 2026. See full information at firstbus.co.uk/west
16	Whitchurch - Bristol City Centre - Fishponds	Avon Street/Temple Way junction closed 24/7 from Thursday 23 July until Friday 28 August. Unable to serve Avon Street or Russ Street stops. Please use stops at Old Market Roundabout or St. Phillips Road instead. -Hengrove Park stop closed 21 July until 3 September (estimated). Please use the temporary stop outside Hengrove Leisure Centre. Congestion anticipated at peaks times. -Daventry Road works still in place until estimated 18 August. Unable to serve St Barnabas Close stops. Please use stops at Melvin Square or Broad Walk Square. This is causing delays to the service. -Glass Wharf bus stop on Avon Street at Temple Meads will not be served in both directions until further notice. Buses are diverting via Midland Road and Silverthorne Lane in both directions.
17	Southmead Hospital - Kingswood - Keynsham	Normal service.
18	Southmead Hospital - Kingswood - Bristol City Centre	Normal service.
19	Bath - Bristol Parkway Station	Normal service
20	Bath - Ralph Allen School	Runs on School Days Only. Will resume on 3 Sep 2026.
20	Weston-super-Mare - Burnham-on-Sea	Normal service.
21	Newbridge Park & Ride - Bath City Centre	Normal service.
24	Southmead Hospital - Bristol City Centre - Ashton Vale	Normal service.
25	Eastgate Centre - Bristol City Centre - Ashton Gate	Normal service.
31	Lansdown Park & Ride - Bath City Centre	Normal service.
36	Highridge - St Anne's	Hengrove Park stop closed 21 July until 3 September (estimated). Please use the temporary stop outside Hengrove Leisure Centre. Congestion anticipated at peaks times. -Daventry Road works still in place until estimated 18 August. Unable to serve St Barnabas Close. Please use stops at Melvin Square or Broad Walk Square. This is causing delays to the service.	Bishport Avenue (part) in Hartcliffe closed Overnight 19:00 30 July until 06:00 31 July (one night). Unable to serve Queens Road on Bishport Avenue, Newland Drive (to St Annes and Hengrove) and Lampton Avenue. Please use the stops at Queens Road on Four Acres (to Highridge or Centre) or Sherrin Way (to St Annes or Hengrove) or Bridge Campus in both directions.
37	Knowle West - Severn Beach Industrial Estate	The Portway closed Overnight Monday 27 July until Friday 9 October 21:00-05:30 (not weekends). Unable to serve Roman Way and Riverleaze stops. Please use stops at Park Road or Smyth Road.
39	*See X39 below*
41	Odd Down Park & Ride - Bath City Centre	Normal service.
41	Avonmouth - Bristol City Centre - Warmley/North Common	The Portway closed Overnight Monday 27 July until Friday 9 October 21:00-05:30 (not weekends). Unable to serve Hotwell Road, Merchants Road, Trinity Church, Roman Way and Riverleaze stops. Please use stops at Shirehampton Green or Gasworks Lane.
42	Bristol City Centre - Cherry Gardens - Keynsham	Normal service.
43/N43	Keynsham - Bristol City Centre - North Common	Normal service
44	Imperial Park - Bristol City Centre - Cadbury Heath	Normal service.
45	Hengrove - Bristol City Centre - Cherry Gardens	Normal service.
46	Bristol City Centre - UWE Frenchay	Normal service.
47/47x	Bristol City Centre - Oldbury Court	Normal service.
48/48x	Bristol City Centre - Downend / Emersons Green	Normal service.
49/49x	Bristol City Centre - Staple Hill / Lyde Green	Normal service.
50	Bristol City Centre - Frenchay	Normal service.
55	Wrantage - Strode College	Runs on College Days Only. Will resume on 1 Sep 2026.
58	Odd Down Park & Ride - Twerton Mill	Normal service.
70	Bristol Temple Meads - Bristol City Centre - UWE Frenchay	Normal Service.
72	Bristol Temple Meads - Bristol City Centre - UWE Frenchay	Normal service.
74	Hengrove - Bristol City Centre - Bradley Stoke	Brook Way, Bradley Stoke closed northbound (towards Bradley Stoke) 24/7 Saturday 11 July until Monday 31 August. Manor Farm Roundabout until Bradley Stoke Surgery can't be served. Please use stops at Willow Brook or Chessel Close.
75/76	Hengrove - Bristol City Centre - Henbury / Cribbs Causeway	Hengrove Park stop closed 21 July until 3 September (estimated). Please use the temporary stop outside Hengrove Leisure Centre. Congestion anticipated at peaks times.	Service 75 Bishport Avenue (part) in Hartcliffe closed Overnight 19:00 30 July until 06:00 31 July (one night). Unable to serve Queens Road on Bishport Avenue, Newland Drive (to St Annes and Hengrove) and Lampton Avenue. Please use the stops at Queens Road on Four Acres (to Highridge or Centre) or Sherrin Way (to St Annes or Hengrove) or Bridge Campus in both directions.
125	Weston-super-Mare - Wrington	Normal service.
126	Weston-super-Mare - Wells	East Street, Banwell closed 27 July until 28 August. Unable to serve Dark Lane to Woodborough Close inclusive, therefore not serving Sandford. Please use stops at The Orchard (Banwell) or The Chestnuts (Winscombe). Route 125 will still serve Sandford.
171	Wells - Midsomer Norton - Bath	Redfield Road in Midsomer Norton closed Thursday 23 July until Friday 4 September. Unable to serve Orchard Avenue, Pinewood Road, Paulton Road and Somervale School. Please use stops at The Hollies or Hayes Park Road.
172	Bristol - Midsomer Norton - Bath	Redfield Road in Midsomer Norton closed Thursday 23 July until Friday 4 September. Unable to serve Orchard Avenue, Pinewood Road, Paulton Road and Somervale School. Please use stops at The Hollies or Hayes Park Road.
173/174	Wells - Midsomer Norton - Bath	Redfield Road in Midsomer Norton closed Thursday 23 July until Friday 4 September. Unable to serve Paulton Road and Somervale School. Please use stops at Kings Arms or The Hollies. -Service 173 re-routed via Shepton Mallet and A37 due to long term road works at Whitnell Corner. All stops on diversion route will be observed. Unable to serve Gurney Slade until Market Place/The Liberty bus stops.
373, 374, 375, 376, 376a, 376x	Bristol - Wells - Street - Taunton / Bridgwater / Yeovil	Wells Road (part), Whitchurch closed Overnight 20:00-06:00 Tuesday 28 and Wednesday 29 July (two nights). This will affect services 376,376a. Unable to serve New Fosseway Road and Clive Road. Please use stop at Wootton Park. -Service 376a Redfield Road in Midsomer Norton closed Thursday 23 July until Friday 4 September. Unable to serve Orchard Avenue, Pinewood Road, Paulton Road and Somervale School. Please use stops at The Hollies or Hayes Park Road. -Service 376 Coombe Street Lane Closed towards Wells Only Daily 08:00-17:00 Tuesday 23 June until Thursday 20 August. Unable to serve Sparrow Road, Yeovil College until Coombe Street Lane. Please use stops at Kingston Hospital or Coppits Hill. Diverting via Ilchester Road observing stops on diversion route.
515	Imperial Park - Stockwood	Wells Road (part), Whitchurch closed Overnight 20:00-06:00 Tuesday 28 and Wednesday 29 July (two nights). Unable to serve New Fosseway Road and Clive Road. Please use stops at Beryl Grove or Fortfield Road. -Hengrove Park stop closed 21 July until 3 September (estimated). Please use the Temporary stop outside Hengrove Leisure Centre. Congestion anticipated at peaks times.
522	Bristol - Midsomer Norton - Bath	Redfield Road in Midsomer Norton closed Thursday 23 July until Friday 4 September. Unable to serve Orchard Avenue, Pinewood Road, Paulton Road and Somervale School. Please use stops at The Hollies or Hayes Park Road.
A1	Bristol - Bristol Airport Airport Flyer	Normal service.
A2	Portishead - Bristol Airport Airport Flyer	Normal service.	Update 27 July works postponed awaiting new dates. Walton Road, Clevedon Road closed Overnight 20:00-06:00 ~~27 July until 0600 Friday 31 July~~. Unable to serve All Saints Lane until The Precinct incl. Please use the stops at Clevedon Health Centre, Aldi or Parish Wharf.
A3	Weston-super-Mare - Bristol Airport Airport Flyer	Normal service.
A4	Bath - Bristol Airport Airport Flyer	Significant delays being experienced due to road works in Saltford. Please allow extra time for your journey where possible. We anticipate delays will occur daily 09:00 until 15:00 for duration of works.
D1/D1x	Bath - Trowbridge - Warminster	The D1 and D1x are affected by the closure of Manvers Street in Bath City Centre, until November 2026. See full information at firstbus.co.uk/west -Mortimer Street, Trowbridge closed Monday 27 July until Friday 2 October. Unable to serve Mortimer Street and Park Street. Please use stops at Yeoman Way or Cradle Bridge.
D2/D2x	Bath - Frome	Church Lane, Rode closed to service D2 from first bus on Monday 27 July to last bus on Wednesday 29 July. Unable to serve Rode Memorial Hall to Church Lane Inc. Please use either The Leaze(Woolverton) or Birchwood(Beckington).	Various roads in Frome closed 06:00-18:00 the first Sunday of each month up to and including Sunday 6 December to facilitate Frome Market Days. Unable to serve Windsor Crescent, North Hill House and Market Place stops. Please use the stops at Memorial Theatre Complex or the Football Club at these times.
m1	Cribbs Causeway - Hengrove Park metrobus	Hengrove Park stop closed 21 July until 3 September (estimated). Please use the temporary stop outside Hengrove Leisure Centre. Congestion anticipated at peaks times.
m2	Long Ashton P&R - Bristol City Centre metrobus	The Wapping Wharf stop towards the City Centre is closed. Buses are using a temporary stop situated around 250m before the usual stop, until October 2026.
m3/m3x	Bristol City Centre - Emersons Green metrobus	Normal service.
m4	Bristol City Centre - Cribbs Causeway metrobus	Normal service.
OS1	Oldfield School - Hanham	Runs on School Days Only. Will resume on 4 Sep 2026.
SB1	Soundwell - St Brendan's College	Runs on College Days Only. Will resume on 1 Sep 2026.
SB2	Bromley Heath - St Brendan's College	Runs on College Days Only. Will resume on 1 Sep 2026.
SB4	Westerleigh - St Brendan's College	Runs on College Days Only. Will resume on 1 Sep 2026.
SB5	Coalpit Heath - St Brendan's College	Runs on College Days Only. Will resume on 1 Sep 2026.
SB6	Yate - St Brendan's College	Runs on College Days Only. Will resume on 1 Sep 2026.
SB7	Bishopsworth - St Brendan's College	Runs on College Days Only. Will resume on 1 Sep 2026.
T1	Bristol - Thornbury	The A38 is closed Overnight between the M4/M5 junction and Thornbury 20:00-06:00 each night from Thursday 23 July until 6am Monday 4 August. Unable to be serve Almondsbury Depot until Davids Lane. Please use stops at The Ship or Aztec West Roundabout.
U1/U1N	Stoke Bishop - University of Bristol - Bristol City Centre	Runs during University term times only. Will resume on 14 September 2026.
U1/U1N	University of Bath - City Centre - Green Park / Oldfield Park	Bathwick Hill closed 24/7 between Thursday 23 July until Saturday 29 August. Services will divert via North Road and serve West Car Park at the University instead of Arrivals Square. Please use stops there. -The U1 and U1N are affected by the closure of Manvers Street in Bath City Centre until November 2026. See full information at firstbus.co.uk/west
U2	University of Bath - Oldfield Park	Runs during University term times only. Will resume on 18 September 2026.
U2	Bristol - Langford Campus - Weston-super-Mare	Winterstoke Road bus stop leaving Bristol closed Overnight 20:00-06:00 23 July until 3 September. With the exception of August 7, 8 and 9 for Bristol Balloon Fiesta. -Colliters Way, Bristol closed Overnight 20:00-06:00 Friday 24 July until Saturday 29 August. Unable to serve Lime Kiln Roundabout and Brookgate stops. Please use stops at Yanley Road or David Lloyd Centre. -East Street, Banwell closed 27 July until 28 August. Buses will run non-stop between Langford Vet Campus and Beaufighter Road in Haywood Village in both directions, missing out all stops between the Helicopter Museum and Churchill Inn through Banwell and Sandford. The 126 will still serve Banwell and the 125 will still serve Banwell and Sandford.
U3	Bath Spa University - Bath City Centre - University of Bath	Bathwick Hill closed 24/7 Thursday 23 July until Saturday 29 August. Services will divert via North Road and serve West Car Park at the University instead of Arrivals Square. Please use stops there. -The U3 is affected by the closure of Manvers Street in Bath City Centre until November 2026. See full information at firstbus.co.uk/west	The driveway into Bath Spa University closed Overnight 22:00-06:00 Monday 3 August until Friday 14 August (not weekends). Unable to be serve Newton Park, Pope Court and Newton Park Library. Please use stops at The Globe.
U4	Bath Spa University - Odd Down - University of Bath	Normal service.	The driveway into Bath Spa University closed Overnight 22:00-06:00 Monday 3 August until Friday 14 August (not weekends). Unable to be serve Newton Park, Pope Court and Newton Park Library. Please use the stops at Bath Mill or Redland Park.
U5	Bath Spa University - Newbridge & Twerton	Runs during University term times only. Will resume on 14 September 2026.
X1/X1a	Weston-super-Mare ASDA - Bristol	Winterstoke Road bus stop leaving Bristol closed Overnight 20:00-06:00 23 July until 3 September. With the exception of August 7, 8 and 9 for Bristol Balloon Fiesta.
X4	Bristol - Portishead	Winterstoke Road bus stop leaving Bristol closed Overnight 20:00-06:00 23 July until 3 September. With the exception of August 7, 8 and 9 for Bristol Balloon Fiesta. -Sheepway, Portishead closed Monday 29 June until further notice. Unable to serve Conference Close, Shipway Farm, Elm Tree Farm & Station Road stops. For the Portishead end, please use temporary stops on Wyndham Way. For the Portbury end, Bristol-bound buses will serve the Portbury Hundred stop. Portishead-bound buses will drop off at Sainsbury's for a shuttle or return bus back to Sheepway. -Quays Road and Harbour Road in Portishead will have a temporary one way system from 22 June until further notice, into 2027. Buses to Bristol will operate as normal via the Marina. Buses to Portishead will divert after Sainsbury's stop via Wyndham Way to the High Street. Unable to serve Galingale Way to Parish Wharf inclusive. Please use the stops Sainsbury's or The Precinct.
X5/X5x	Hutton - Weston-super-Mare - Portishead	Quays Road and Harbour Road in Portishead will have a temporary one way system from 22 June until further notice, into 2027. Buses into Portishead will operate as normal via the Marina. Buses to Weston-super-Mare will divert after Sainsbury's via Wyndham Way to the High Street. Unable to serve Galingale Way to Parish Wharf inclusive. Please use stops at Sainsbury's or The Precinct.	Update 27 July works postponed awaiting new dates Walton Road, Clevedon Road closed Overnight 20:00-06:00 ~~27 July until 0600 Friday 31 July~~. Unable to serve All Saints Lane until The Precinct incl. Please use the stops at Clevedon Health Centre, Aldi or Parish Wharf.
X6/X6a	Bristol - Clevedon	Winterstoke Road bus stop leaving Bristol closed Overnight 20:00-06:00 23 July until 3 September. With the exception of August 7, 8 and 9 for Bristol Balloon Fiesta.
X9	Bristol - Nailsea	Winterstoke Road bus stop leaving Bristol closed Overnight 20:00-06:00 23 July until 3 September. With the exception of August 7, 8 and 9 for Bristol Balloon Fiesta.
X11/X11x	Weston-super-Mare - Clevedon	Normal service.
X14	Bristol - Portishead - Weston-super-Mare Night Bus	Quays Road and Harbour Road in Portishead will have a temporary one way system from 22 June until further notice, into 2027. The X14 will additionally serve the Serbert Way stop and the stop in Sainsbury's car park after The Vale, then divert via Wyndham Way to the High Street. Unable to serve Galingale Way to Parish Wharf inclusive. Please use the stops at Sainsbury's or The Precinct.
X21	Bridgwater - Weston-super-Mare & Puxton Park	Runs on College Days Only. Will resume on 1 Sept 2026.
X39/39	Bath - Bristol	Wednesday 29 July services will return to normal route and will be servicing Saltford. This is due to a change in the traffic management and congestion reducing.
Y1/Y2	Bristol - Yate / Ladden Garden Village	Normal service.
Y6	Bristol - Southmead Hospital - Yate & Chipping Sodbury	Normal service.