Live Chat on our App
Got a question or need some advice? Get in touch with us via Live Chat on the First Bus App!
How to get in touch:
- Open the App on your mobile device.
- Head to the 'Info' tab.
- Click 'Contact customer service'.
- Select 'mTicket live chat' and fill in the form to speak to one of our experts!
How we can help:
Our customer service team are active from 9am - 5pm Mon to Fri and can help you on any subject from account issues, journey planning or payments, to refunds, ticket gifting and other general enquires.
Download here: 
Network maps
Welcome to your First bus Aberdeen network maps.
See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us.
Kids Pack
We've worked to create our very own Kids Pack, designed around the framework for Cirriculum for Excellence, designed to help families, parents, teachers and schools!
Extra Help to Travel
We know that for some of our customers, travelling by bus can be a little daunting, so we’ve been working with many disability groups around the UK to design some cards that you can print out