First Charge site guide
Welcome to our EV charging sites
To help keep everyone safe and ensure charging runs smoothly, we ask all visitors to follow the universal guidance below when moving around site. These rules apply at every location and are designed to support safe traffic flow, protect pedestrians, and make sure chargers are used correctly. Please familiarise yourself with the instructions before arrival. Site-specific details, including layouts and assembly points, can be found in the maps provided for each location at the bottom of this page.
Traffic Movement
Please follow travel paths and arrows when moving around site.
Incident Reporting
Please report any incidents to us directly via our portal, completing as much information as possible. (link to safety culture form)
Headlights
Please use dipped headlights when driving within the site.
Speed Limit
Follow site speed limit as per on site signage.
Parking
Please park in designated EV charger bays, reverse parking where possible.
Pedestrian Movement
Please use pedestrian walkways when moving around the site.
Please ensure a high visibility jacket or clothing is worn when walking around the site.
Remain stationary if using your mobile phone.
Emergencies
Should a fire alarm sound - please visit assembly point outlined in site map for your location.
Smoking
No smoking is permitted on site, unless at designated smoking shelter/area.
Identifying Charger Location
Please use only the chargers identified by local site signage.
Cable Storage
Please use cable storage systems to safely store after use.
Vehicle Issues
If an issue occurs with your vehicle, you will be required to leave the vehicle on site until you arrange a qualified member of your staff to resolve the issue.
Payment
Please use agreed payment method within your contract agreement. This will be either payment via First Charge issued RFID or roaming/fuel card.
Site Maps
Please refer to the PDFs below for site layouts and assembly points: