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Travel Alerts
URGENT - Somerset Levels between Burrowbridge and East Lyng - EMERGENCY CLOSURE - (374) - Friday 20th February
UPDATE - 12:00 Friday 20th February.
We have just been made aware that the flood gates have been closed again on the Somerset Levels between Burrowbridge and East Lyng and service 374 will with regret be unable to serve between Street and Taunton until further notice.
Therefore we will be unable serve any bus stops between and including the Pedwell Hill Bottom in Pedwell and Taunton Bus Station in either direction.
Service 374 from Pedwell will be diverted to Bridgwater Bus Station where you can board the service 21 from Bay 4 to Taunton.
Service 374 back from Bridgwater Bus Station to Wells will run at 10:00, 11:56, 14:03, 15:51 and 17:57 and will depart from Bay 6.
We sincerely apologies for the inconvenience this will no doubt cause.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Daily Service Updates
| -This is our Service Updates page. Information is listed by service number, and any major disruptions will be listed at the top of the page. For more detail of any planned diversions, please see the separate entries on the Current Issues page of our website. Individual journey cancellations are shown on our app. | |||
| Last Updated: | 20/02/2026 | 17:49 | |
| Major Disruptions: | |||
| Bath and Somerset | No network-wide disruptions reported. Please see below for route-specific information. -Bus Stop Suspended St Mary's Buildings in both directions Until 27 February. Please use stops at Hayesfield Park in both directions. |
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| Bristol | No network-wide disruptions reported. Please see below for route-specific information. | ||
| North Somerset | No network-wide disruptions reported. Please see below for route-specific information. | Worle terminus will be closed to services 1s, 6, 7, 9, 611, A3, X1, X1s, X5, X12, X14, X18 & X21 from 07:00 on Monday 23 February and will remain fully closed until mid May estimated. See our dedicated web-page for full details of diversions and new temporary stop locations at https://www.firstbus.co.uk/bristol-bath-and-west/news-and-service-updat…. |
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| Service | Current issues | Planned disruptions in the next week | |
| 1 | Cribbs Causeway - Bristol City Centre - Broomhill | -R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street -Victoria Street in Bristol City Centre is closed northbound, buses are diverting via Temple Way and Counterslip until further notice. -Whiteladies Road is closed northbound between Queen's Road and St Paul's Road. No bus stops are missed however delays are anticipated as buses follow diversion route. Estimated completion mid February 2026. |
Passage Road heading towards Broomhill only in Brentry closed between Crow Lane and Charlton Road 09:30 Wednesday 25 February until 18:00 Sunday 1 March. Unable to serve Brentry Lane and The Ridgeway. Please use stops at Brentry Roundabout on Crow Lane or Burghill Road on Charlton Road. |
| 1 | Bath City Centre - Southdown | Normal service. | |
| 1 | Weston-super-Mare - Sand Bay | Normal service. | |
| 1s | Kewstoke - Worle | Normal service. | |
| 2/2a | Cribbs Causeway/Brentry - Bristol City Centre - Stockwood | -R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street. -Victoria Street in Bristol City Centre is closed northbound, buses are diverting via Temple Way and Counterslip until further notice. -Whiteladies Road is closed northbound between Queen's Road and St Paul's Road. No bus stops are missed however delays are anticipated as buses follow diversion route. Estimated completion mid February 2026. |
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| 2 | Bath City Centre - Foxhill | Normal service | |
| 3 | Weston - RUH - Bath City Centre - Bathford | The High Street, Weston in Bath closed 19:00 Friday 13 February until 07:00 Monday 23 February. This service will terminate and commence their journeys from RUH Hospital. A shuttle bus has been arranged between the hospital and Upper Weston. See web-page for full details and times. | |
| 3/4 | Cribbs Causeway - Bristol City Centre | Whiteladies Road is closed northbound between Queen's Road and St Paul's Road. No bus stops are missed however delays are anticipated as buses follow diversion route. Estimated completion February 2026. | |
| 4 | Weston - RUH - Bath City Centre - Odd Down | The High Street, Weston in Bath closed 19:00 Friday 13 February until 07:00 Monday 23 February. This service will terminate and commence their journeys from RUH Hospital. A shuttle bus has been arranged between the hospital and Upper Weston. See web-page for full details and times. | |
| 5 | St. Anne's - Bristol City Centre - Stoke Bishop | Normal service. | |
| 5/5a | Bath City Centre - Twerton - Whiteway | Normal service. | |
| 6 | Bristol City Centre - Kingswood | Normal service. | |
| 6 | Worle - Weston-super-Mare | Normal service. | Station Road, Worle closed 07:00 Monday 23 until 18:00 Friday 27 February. Unable to serve Oakdale Gardens Station Road. Please use stops at Moor Lane New Bristol Road or The Maltings in the High Street. |
| 6/6a/7 | Bath City Centre - Fairfield Park/Larkhall | Works commenced Early Saturday 14 February. -Camden Road, Fairfield Road and Eastbourne Avenue in Bath closed 07:00 Monday 16 until 18:00 Sunday 22 February. Unable to serve between and including the Alfred Street stop in Lansdown Road and all stops around Fairfield Park. Please use stops at Holland Road in Dowding Road or St Saviours Way, Broad Street or Milsom Street in Central Bath. |
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| 7 | Bristol City Centre - Staple Hill | Normal service. | Speedwell Road will be closed overnight between 2000-0600 on Thursday 26 February. Bus stops in between and including Crofts End and Charlton Road will not be served. All stops on the diversion route will be served |
| 7 | Worle - Weston-super-Mare - Locking Parklands | Normal service. | |
| 8 | Bristol Temple Meads - Bristol City Centre - Clifton | Normal service | |
| 8 | Bath City Centre - Kingsway | Normal service | |
| 9 | Weston-super-Mare - Worle | Normal service. | Monks Hill in Worlebury, Weston closed 07:00 Monday 23 February until 18:00 Friday 27 March. Unable to serve the Golf Club on Monks Hill. Please use stops at Milton Hill or Worlebury Hill Road. |
| 13 | Foxhill - Bath City Centre - Elmhurst | Normal service. | |
| 16 | Whitchurch - Bristol City Centre - Fishponds | -Daventry Road, Knowle closed 07:00 Thursday 19 February until 18:00 Friday 6 March. Unable to serve St Barnabas Close. Please use stops at Melvin Square or Broad Walk Square. -Glass Wharf bus stop on Avon Street at Temple Meads will not be served in both directions until April 2026. Buses are diverting via Midland Road and Silverthorne Lane in both directions. |
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| 17 | Bristol - Kingswood - Keynsham | Normal service. | |
| 19 | Bath - Bristol Parkway Station | Normal service. | |
| 20 | Bath - Ralph Allen School | Runs on School Days Only. Normal service. |
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| 20 | Weston-super-Mare - Burnham-on-Sea | Rectory Way, Lympsham closed 07:00 Monday 16 until 18:00 Friday 20 February. Unable to serve Worthy Crescent, Lympsham School, Millfield Cottages, Wick Turn and Post Office bus stop on Berrow Road. Please use stops at Copse Corner on the A370 or Ham Farm on Ham Road. | |
| 21 | Newbridge Park & Ride - Bath City Centre | Normal service. | |
| 24 | Southmead Hospital - Bristol City Centre - Ashton Vale | Normal service. -Broad Weir bus stop S12 in the City Centre is closed until further notice. Buses are using the temporary stop on Lower Castle Street (after the traffic lights) instead. |
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| 25 | Bristol City Centre - Fishponds | Normal service. | |
| 31 | Lansdown Park & Ride - Bath City Centre | Normal service. | |
| 36 | Highridge - St Anne's | Daventry Road, Knowle closed 07:00 Thursday 19 February until 18:00 Friday 6 March. Unable to serve St Barnabas Close. Please use stops at Melvin Square or Broad Walk Square. | Bishport Avenue will be closed between 0930-1700 on Monday 23 February. Bus stops between and including Queens Road on Bishport Avenue (to St Annes) and Lampton Avenue (both directions) will not be served.Please use the Queens Road stop in Four Acres or the Sherrin Way stop. |
| 37 | Knowle West - Severn Beach Industrial Estate | Normal service. | |
| 39 | See X39 below | ||
| 41 | Odd Down Park & Ride - Bath City Centre | Normal service. | |
| 41 | Avonmouth - Bristol City Centre - Kingswood | Normal service. | |
| 42 | Bristol City Centre - Cherry Gardens | Normal service. | |
| 43 | Imperial Park - Bristol City Centre - Cadbury Heath | Normal service. | |
| 44/45 | Bristol City Centre - Cadbury Heath / Cherry Gardens | Normal service. | |
| 46 | Bristol City Centre - UWE Frenchay | Broad Weir bus stop S12 in the City Centre is closed until further notice. Buses are using the temporary stop on Lower Castle Street (after the traffic lights) instead. | |
| 47/47x | Bristol City Centre - Oldbury Court | Broad Weir bus stop S12 in the City Centre is closed until further notice. Buses are using the temporary stop on Lower Castle Street (after the traffic lights) instead. | |
| 48/48x | Bristol City Centre - Downend / Emersons Green | Broad Weir bus stop S12 in the City Centre is closed until further notice. Buses are using the temporary stop on Lower Castle Street (after the traffic lights) instead. | |
| 49/49x | Bristol City Centre - Staple Hill / Emersons Green | Broad Weir bus stop S12 in the City Centre is closed until further notice. Buses are using the temporary stop on Lower Castle Street (after the traffic lights) instead. | |
| 50 | Bristol City Centre - Frenchay | Broad Weir bus stop S12 in the City Centre is closed until further notice. Buses are using the temporary stop on Lower Castle Street (after the traffic lights) instead. | |
| 55 | Wrantage - Strode College | Normal service. Runs on College Days Only. |
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| 58 | Odd Down Park & Ride - Twerton Mill | Normal service. | |
| 70 | Bristol Temple Meads - Bristol City Centre - UWE Frenchay | Normal service. | |
| 72 | Bristol Temple Meads - Bristol City Centre - UWE Frenchay | R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street. | |
| 73 | Whitchurch - Bristol City Centre - UWE Frenchay | Normal service. | |
| 74 | Hengrove - Bristol City Centre - Bradley Stoke | -Bradley Stoke Way will be closed between 2300-0300 on Friday 20 February. We will be unable to serve stops between Willow Brook Centre and The Bradley Stoke Terminus. Please use the Manor Farm roundabout bus stops on Brook Way. -Bowslands Way Heading towards Bradley Stoke closed 06:00 13 January until Sunday 1 March. Unable to serve stops on Bowslands Way/Trench Lane/Woodlands Lane. Please use stops at Pear Tree Road. |
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| 75/76 | Hengrove - Bristol City Centre - Henbury / Cribbs Causeway | Bowslands Way Heading towards Bradley Stoke closed 06:00 13 January until Sunday 1 March. Unable to serve stops on Bowslands Way/Trench Lane/Woodlands Lane. Please use stops at Pear Tree Road. | Bishport Avenue will be closed to service 75 between 0930-1700 on Monday 23 February. Bus stops between and including Queens Road on Bishport Avenue (to St Annes) and Lampton Avenue (both directions) will not be served.Please use the Queens Road stop in Four Acres or the Sherrin Way stop. |
| 77 | Stoke Bishop - Bristol City Centre - Muller Road Top | Normal service. | |
| 125 | Weston-super-Mare - Wrington | Normal service. | Blackmoor, Langford closed 09:30 -15:30 Monday 23 February. Unable to serve The Yew Tree Close, Garstons and Golden Lion, The Globe and Greenwell Lane. Please use Stop at Blackmoor outside the Post Office in Langford. |
| 125s | Winscombe - Churchill Academy | Normal service. Runs on School Days Only. |
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| 126 | Weston-super-Mare - Wells | Normal service. | |
| 171 | Wells - Midsomer Norton - Bath | Normal service. | |
| 172 | Bristol - Midsomer Norton - Bath | R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street. -Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until further notice. |
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| 173/174 | Wells - Midsomer Norton - Bath | -Emergency closure B3139 in Old Down by the Old Down Inn until 19:00 Friday 20 February. Unable to serve between and including the Old Down Inn on the B3139 and Kings Arms on Chilcompton Road. Please use stops at Kings Lane on the A37 near Gurney Slade or the Paulton Road on Redfield Road in Midsomer Norton. | |
| 349 | Bristol - Keynsham | R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street. -Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until further notice. |
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| 373, 374, 375, 376, 376a, 376x | Bristol - Wells - Street - Taunton / Bridgwater / Yeovil | -On going. Due to flooding the emergency gates are closed on the A361, Service 374 from Ashcott will remain on the A39 to Bawdrip and then run into Bridgwater, terminating at Bridgwater Bus Station Bay 6. Passengers are then advised to use service services 21/2A to Taunton, tickets will be accepted. We do apologise for any inconvenience. Modified departure times from Bridgwater Bus Station for 374 back to Wells and Bristol will be 10:00 11:56 14:03 15:51 17:47. There is no service between Ashcott and Taunton. Provisionally in place until 11 February. Being monitored daily. -R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street. -Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until further notice. |
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| 515 | Imperial Park - Stockwood | Normal service | |
| 522 | Bristol - Midsomer Norton - Bath | R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street. | |
| A1 | Bristol - Bristol Airport Airport Flyer | Normal service. | |
| A3 | Weston-super-Mare - Bristol Airport Airport Flyer |
Normal service. | |
| A4 | Bath - Bristol Airport AirDecker | Normal service. Check www.airdecker.com for on the day service information. |
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| D1/D1x | Bath - Trowbridge - Warminster | Normal service. | |
| D2/D2x | Bath - Frome | Normal service. | |
| m1 | Cribbs Causeway - Hengrove Park metrobus | Bradley Stoke Way will be closed between 2300-0300 on Friday 20 February.The Willow Brook Centre and Patchway Brook Roundabout bus stops will not be served. Please use the Aztec West or Savages Wood Road bus stops. | |
| m2 | Long Ashton P&R - Bristol City Centre metrobus | The Wapping Wharf stop towards the City Centre is closed. Buses are using a temporary stop situated around 250m before the usual stop, until October 2026. | |
| m3/m3x | Bristol City Centre - Emersons Green metrobus | Normal service. | |
| m4 | Bristol City Centre - Cribbs Causeway metrobus | Normal service. | |
| OS1 | Oldfield School - Hanham | Runs on School Days Only. Normal service. |
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| SB1 | Soundwell - St Brendan's College | Runs on College Days Only. Normal service. |
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| SB2 | Bromley Heath - St Brendan's College | Runs on College Days Only. | |
| SB4 | Westerleigh - St Brendan's College | Runs on College Days Only. Normal service. |
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| SB5 | Coalpit Heath - St Brendan's College | Runs on College Days Only. | |
| SB6 | Yate - St Brendan's College | Runs on College Days Only. |
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| SB7 | Bishopsworth - St Brendan's College | Runs on College Days Only. Normal service. |
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| T1 | Bristol - Thornbury | -Bradley Stoke Way will be closed between 2300-0300 on Friday 20 February.The Willow Brook Centre and Patchway Brook Roundabout bus stops will not be served. Please use the Aztec West or Savages Wood Road bus stops. -Various sections of the A38 in Almondsbury will be closed Overnight 2000-0600 from 6 January until Sunday 22 February (including Weekends). Unable to serve between and including Almondsbury Depot and Davids Lane. Please use stops at Aztec West Roundabout/Streamleaze Court (to Thornbury)/Rock Street (to Bristol). -This diversion will also apply to buses towards Bristol after 2000 each night Monday - Saturdays only. |
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| U1/U1N | Stoke Bishop - University of Bristol - Bristol City Centre | Normal service. | |
| U1/U1N | University of Bath - City Centre - Green Park / Oldfield Park | Normal service. | |
| U2 | University of Bath - Oldfield Park | Normal service. (Revision Timetable) |
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| U2 | Bristol - Langford Campus - Weston-super-Mare | UPDATE - due to a road closure, buses leaving Bristol cannot serve Park Street, Park Street Top or Jacobs Wells Road. Please catch the U2 from The Centre or Hotwells. This is still the case as at 20:45. | |
| U3 | Bath Spa University - Bath City Centre - University of Bath | Normal service. | |
| U4 | Bath Spa University - Odd Down - University of Bath | Normal service. | |
| U5 | Bath Spa University - Newbridge & Twerton | Normal service. | |
| X1/X1s | Weston-super-Mare ASDA - Bristol | Normal service | |
| X39/39 | Bath - Bristol | R8 bus stop on Bristol Bridge heading towards Broadmead will be closed from Tuesday 17 February for a estimated 2 months. Please use the Wine Street bus stop at the top of Union Street. | |
| X4 | Bristol - Portishead | Normal service. | Sainsburys in Portishead closed off 07:00 Monday 23 February until 17:00 Friday 13 March to facilitate works within the car park. Temporary bus stop positioned just prior to Sainsburys main store entrance. Please see dedicated web-page for full details. |
| X5 | Hutton - Weston-super-Mare - Portishead | Walton Road, Clevedon closed 07:00 Saturday 14 until 18:00 Sunday 22 February. Unable to serve stops between All Saints Lane (Clevedon end) on Walton Road and The Precinct in Portishead High Street inclusive. Please use stops at Clevedon Health Centre or Parish Wharf on Harbour Road in Portishead. | Sainsburys in Portishead closed off 07:00 Monday 23 February until 17:00 Friday 13 March to facilitate works within the car park. Temporary bus stop positioned just prior to Sainsburys main store entrance. Please see dedicated web-page for full details. |
| X6/X7 | Bristol - Clevedon | Normal service. | |
| X9 | Bristol - Nailsea | Normal service. | |
| X11 | Weston-super-Mare - Clevedon | Normal service. | -North End from the roundabout at the junction of Arnolds Way closed 07:00 Monday 2 March until 19:00 Friday 6 March. Please see dedicated web-page for full details. |
| X12 | Weston-super-Mare - Filton | Runs on Weston College Days Only. Normal service. |
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| X14 | Bristol - Portishead - Weston-super-Mare Night Bus | Walton Road, Clevedon closed 07:00 Saturday 14 until 18:00 Sunday 22 February. Unable to serve between All Saints Lane (Clevedon end) on Walton Road and The Precinct in Portishead High Street inclusive. Please use stops at Clevedon Health Centre or Parish Wharf on Harbour Road in Portishead. | |
| X18 | Nailsea - Weston-super-Mare & Loxton Campus | Normal service. | North End from the roundabout at the junction of Arnolds Way closed 07:00 Monday 2 March until 19:00 Friday 6 March. Please see dedicated web-page for full details. |
| X21 | Bridgwater - Weston-super-Mare & Puxton Park | Normal service. | |
| Y1/Y2 | Bristol - Yate / Ladden Garden Village | Normal service. | |
| Y6 | Bristol - Southmead Hospital - Yate & Chipping Sodbury | -Whiteladies Road is closed northbound between Queen's Road and St Paul's Road. No Stops missed however Delays anticipated as buses follow diversion route. Estimated completion mid February 2026. | Beacon Lane,Winterbourne will be closed overnight between 19:00 and 06:00 on Saturday 21 February. The Bradley Bridge bus stop will not be served. Please use George and Dragon bus stops in Winterbourne or the Old Gloucester Road bus stops on Winterbourne Road. |
NOW OPEN - Crookes Lane (part), Sand Bay - (1) - Wednesday 18th to Friday 20th February
UPDATE 09:00 - Friday 20th February
Crookes Lane is now open and service 1 are now operating their normal route.
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Crookes Lane (part) in Sand Bay will be closed to services 1 from 08:00 on Wednesday 18th and will remain fully closed until 20:00 on Friday 20th February to facilitate carriageway works.
Service 1 (Weston-super-Mare - Sand Bay) will terminate and commence their journey from the end of Lower Norton Lane alongside the park then on departure turn left onto Crookes Lane to resume normal route.
Regretfully the bus stops between and including Sand Road (terminus) and Lower Norton Lane on Crookes Lane will not be served and passengers are advised to board or alight at the end of Lower Norton Lane alongside the park.
Please note the service 1 will commence from the park at the same time as its normal departure time from the original terminus.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ