University of Bristol 2025

U1/5/77 Academic Year pass:

Students residing in Stoke Bishop accommodation only will receive a free bus pass (mTicket). Information on the eligibility and how you will receive  the U1/5/77 Academic Year bus pass can be found on the University of Bristol website.

U2 Year pass

Bristol Veterinary School Students who’s teaching is primarily based at the North Somerset Campus will receive a free bus pass (mTicket)Tickets can also be purchased for both services by other students, staff and the general public.

The validity of the bus passes are displayed in the First Bus App. Select your specific bus pass and the dates will be listed in the pass description. 

If your enquiry relates to your U1/5/77 voucher code/bus pass, please contact your Student Support Centre. Please note that for any feedback on the U1/5/77 service performance please contact First Bus as this is a commercial bus service.

If your enquiry relates to your U2 voucher code/bus pass, please contact svs-reception@bristol.ac.uk

Missing tickets are generally caused by your mTicket account becoming logged out, or a prolonged loss of internet connection. To restore your tickets, please make sure you have a good network connection and refresh from the Options button (iPhone) or Menu button (Android). All tickets in your account should reappear after a few seconds.

If you want to use the wider First Bus network across the West of England area not just service U2, you can upgrade to the area-wide West of England Zone First Bus mTicket for just £199 by  selecting University of Bristol Annual West of England Zone (£945) in the app, add the ticket to your wallet and upon checkout enter your voucher code which discounts the ticket. The upgrade offer is available until 31 January 2026.

If you have already used your code to claim your free U2 ticket, the code will not work to upgrade.  To upgrade your ticket please contact us here.

Signing up for an account will make future purchases quicker and makes it easier for us to help you with any queries about your mTicket. It also means we can contact you with service updates and special offers (unless you uncheck the box). Your information will only be used by First Bus and will not be passed onto a third party for them to use or used for any other reason. Payment card details only need to be added if you wish to purchase any other tickets in the future. 

We want to ensure that student tickets are being used by students only. You have 30 days from the date you purchased/obtained your mTicket to provide your University email address.

You are able to purchase other student tickets with a discount on adult fares for First West of England services through the First Bus App.

No, If you download your bus pass before 15 September when the U1/5/77 service begins (1 September for U2), it will be stored in the ‘purchased’ area of the mTicket wallet then move automatically into the ‘active’ area on 15th September (1 September for U2) ready for your first bus journey. Download it later and it will activate automatically. 

Every time you travel, go to your First Bust App ticket wallet and bring up the activated ticket to scan on the ticket machine when you board the bus. You won’t be issued with a paper ticket for your journey.

You need an internet/data connection to purchase an mTicket. A weak phone signal when you board your bus should not be a problem. However, the First Bus App does need to communicate with our system on a regular basis to keep itself up to date when you're out and about, so long periods without connection may cause an issue.

Please note the app is not designed to work with Wi-Fi only devices such as tablets and iPods.

Nothing, have a good day at uni!

It is your responsibility to ensure that your phone has enough battery power to be able to show a valid mTicket to the driver. If you cannot do this, you will need to buy a ticket from the driver - please note Unibus services are now cashless.

The First Bus App currently requires Android 10 or above. Please check if your phone is able to have a software update. We are looking to allow older versions of Android to use the app later in the year. If you're phone is not compatible  please contact  transport-plan@bristol.ac.uk for assistance.

You need to contact our mTickets Customer Support Team on 03300 947 577 or complete the contact form, so they can put a temporary block on your ticket if required. We can then transfer your ticket to your new phone once you have it up and running. You will be required to pay for your travel while you replace and remove the block on your ticket.

The First Bus App is only designed to work with one device per account. However should you purchase a new handset, or lose or damage their current device, you will be able to transfer your tickets over.

1. Log off from your mTicket account on your old phone (if possible).

2. Download the app and login to your mTicket account on your new phone

3. Check the Ticket Wallet screen. You should find a green panel containing a button to start the transfer process.

If the button is not visible, please ensure you have a data connection and refresh the app (on an iPhone tap the screen three times, or on Android select Refresh from the menu button).

You are able to complete the above process twice a month but further requests are subject to approval by a member of our Customer Service team. Please don’t attempt to share your ticket with anyone else.

Please visit First Bus’s  general website for information on how you can check if your item has been found and how you may claim it. If there is a Staff ID/ Student ID / University of Bristol Residences ID (within a bag/wallet/back pack/phone cover etc or on its own) then please check with the staff at the Hiatt Baker reception.

For more general questions and answers about mTickets on the First Bus App please click here.