We work hard to ensure that our services run as smoothly and efficiently as they can. Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter.

On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. The Next Bus information will show you exactly how many minutes away your bus is too.
* Available on many of our routes.

We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.

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