If you think you have left an item on one of our buses, in the first instance please contact our Customer Services helpline.
You will then be redirected to someone who can help at the appropriate local depot.
It would be helpful if you could have the following information available:
To claim your property, you will need to provide proof of identity. For high value items such as mobile phones, proof of ownership may be required. In accordance with the The Public Service Vehicles (Lost property) Regulations 1978, First charges a fee depending on its value - to a maximum of £2 + VAT. Perishable goods will not be kept more than 48 hours. All other property will be kept for one month. Please hand anything accidentally left on a bus to your driver.
In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.
Telephone 01792 572255
Open 0800 - 1800 daily
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