Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.
If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.
If we have your property, you'll be able to collect it from our office shown below from 9am to 4pm Monday to Friday (excluding Bank Holidays).
Where to collect your property
Our office is a short walk from Rougier Street and York Rail Station.
Address: First Floor, 20 George Hudson Street, York, YO1 6WR
Google Maps Link: How to find our York Office
Below are answers to some of our most asked questions.
At First York we want you to have a safe, reliable and high quality journey every time you travel.
Situated in the Travel Centre at York Railway Station, the iTravel Bus & Visitor Information Point (Bus Point) is a friendly one-stop-shop for route maps, timetable leaflets, bus tickets, travel advice and visitor information.