We work hard to ensure that our services run as smoothly and efficiently as they can. Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. If there are any major issues or planned disruptions, we’ll let you know about them on our website.
We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.