General enquiries

This form is designated for general enquiries only, not for comments or complaints regarding our services or addressing other issues. For enquiries of this nature, please direct them through Transport for London at the following link: https://www.tfl.gov.uk/contact

Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed.

Marketing Preferences

We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences):

Marketing and service information preferences:

We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent.

Yes please, I'd like to hear from you by:

No thanks

For the purpose of the current Data Protection Legislation, each First Bus London Limited (CRN 13610251), London United Busways Limited (CRN 02328561) (LUB), London Sovereign Limited (CRN 02467207), London Transit Limited (CRN 13557682) are data controllers and the relevant company will process your data for the purposes of handling of your requests, providing the services of its website and for its legitimate interest.

Their registration number with the Information Commissioner’s Office in the United Kingdom (ICO) is as follows:

London United Busways Limited: ICO number: Z5663291

London Transit Limited: ICO number: ZB283008

London Sovereign Limited: ICO number: Z8195056

First Bus London Ltd: ICO number: ZB284051

In accordance with current Data Protection Legislation, you have certain rights regarding your personal data, including the right to access, correct, delete and object to the use of your personal.  You may ask for your personal data to be sent to you, and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, portability of the data and/or make a claim to the UK ICO.

More details are available in our Privacy Policy. You can download a subject access request form here and send it to us, which will help us deal with your request more efficiently. For any request, please use the contact form on this website or send your question or subject access request to the following address:

Address where to write:

By post: 
First Bus London
Garrick House
Stamford Brook Garage
74 Chiswick High Road
London W4 1SY

Attn: Data Protection Officer

By Email: fbl.gdpr.support@firstbuslondon.co.uk